Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
The LAST episode of White Lotus season 3 on Crave is not playing. Error message simply says “unable to play. Try again later”. It’s been days of it not working now.
I get an error message when trying to play episode 15 of the Pitt. The error message tells me to retry later and has been persistent for 5 days.
I have tried multiple times canceling my services with you guys only to be met with “there are no records of you cancelling your services”. I have returned my pvr box and my internet router a month ago yet keep receiving bills for a service that I no...
Why do I get an error message "Unable to play video. Please try again later" only for episode S4 E2 of Hacks? E1 and E3 do play.
Hello, just recently made the switch from Spotify to Apple Music for my main music streaming service. Unfortunately, I’ve noticed the Apple Music app is not available for download to the Telus box on the Google play store. My Telus box is (or was) my...
Planning ahead. I just realized I have not had anything to bitch about for some time.Posted in the TV forum so this is not about house or cell phones. Has anyone renewed their contract willingly after the initial 2 year contract. Looking for a discus...
Survivor season 48 episode 8 didn’t record (though I have a series record set up) and gives the error “unable to play video. Please try again later” when I try to watch it on demand.
Having serious problem trying to get TelusTV-21T to work with my home theatre system. Shaw worked fine as an input to my Marantz 7013 receiver and Samsung Frame TV (as does my DVD player, Sonos, and Apple TV), but the TelusTV will not work. It used t...
Our whole process with Telus had been an absolute nightmare. I was put on a TV contract without accepting the term. I only upgraded my TV package and I was charged additional fees for set up. After three separate phone calls and 5 hours of my time wa...
Optik TV on the Apple TV used to allow you to watch earlier content but in the last few weeks it won't allow me to rewind, or play a show from the start, or even go to an earlier show in the day and play it. I have a subscription to Optik+ and it use...
