Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 128 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos


After the recent update to the above on an Apple Ipad, I can no longer view my Recorded or Scheduled recordings on the Ipad.The same issue shows up when I go to record a program. I reveive the message “Could not add recording”.However, when I go to t...

Connecting DVR to bridge modem

Can I connect an Arris DVR to a bridge router Netgear R7000 which I bridged to T3200 Telus Router? and will this work? is there something about a multicast signal that it can or can't handle? I don't have the option to hardwire DVR to T3200. Does Tel...

ddcra64 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Telus TV+ remote control programming

Wondering if there is a way or if there is a pending software update so I can program the new Telus TV+ Google remote, to control volume via my AV receiver? Love the new service, just would like more function from the remote.

Justimus by Just Moved In
  • 16 replies
  • 0 kudos

Resolved! Cloud PVR Internet

Is Telus internet required for the new Cloud PVR?

Telus says you can change channels and vol with voice; This is a lie.

My aunt is disabled. We bought a new tv so she could control it with her voice based on what Telus advertised. "Get hands-free voice control of your Optik TV with TELUS Home Assistant Action .... Dwayne Benefield, Senior Vice-president, Connected Hom...

pointbob by Helpful Neighbour
  • 7 replies
  • 0 kudos

Post removed

I posted yesterday about seeing an ad on tv for the new services from Telus and the post was removed. Why?

Resolved! Tv without Telus Internet

Hey there, I am moving to BC soon and subletting in a building. The internet is included but it is with another provider, not Telus. Am I able to get some version of TV through Telus without Telus internet? Even if it is an older version? Preferably ...

Stiney by Neighbour
  • 3 replies
  • 0 kudos

Telus TV+ shows error randomly while watching TV

The Telus TV+ app on Chromecast with Google TV will randomly show an error while watching live TV. The channel will be streaming fine and then suddenly show an error message saying: "Sorry an error has occurred. Please try again. ERR_PLAYER_P213". Af...

NotGood by Friendly Neighbour
  • 2 replies
  • 0 kudos

Resolved! Can I watch Netflix on channel 422 on a browser?

I can watch Netflix on channel 422 on my TV but that channel does not appear in the guide when I am watching TV on my browser (Google on a Mac). The only subscription I have to Netflix is with Optik.

recording re-runs when set to first run only?

New to Optik and Telus but seems there is something wrong with the system here. Setting my recordings I select First Runs Only,, but I end up with everything.Had similar problem with Shaw, but it was hit and miss. Telus Optik so far is 100% miss.Is t...

RobG3987 by Ambassador
  • 1 replies
  • 0 kudos
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