Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV User Experience Research Group

Dearest Neighbours, Since the launch of the new Optik TV service through the TELUS TV+ platform, we’ve been working hard at implementing your valuable feedback! We’ve gotten to know some of you through this forum, especially the regular community con...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Resolved! Optik TV/ Setup

Hi All,I need some help on how Telus sets up their optik tv and what connections are required.I initially had internet and TV from Telus but I switched to cable internet now. The modem provided by Telus is using 2 phone cables plugged in it and a coa...

James88 by Neighbour
  • 4 replies
  • 0 kudos

On screen Guide Primary Guide style

Is there any way to change the size of the script on the Primary Guide. We prefer this style of guide over the other two offered but would like to be able to increase the size of the script. As it is, the icons on the left side of the screen are so s...

Gordon2 by Organizer
  • 6 replies
  • 0 kudos

Global Winnipeg

Is Global Winnipeg not offered, even in the Time Shift package? I'd sure like to see this channel added to the line up.

Gordon2 by Organizer
  • 1 replies
  • 0 kudos

optik high speed to our strata

A couple of years ago we were approached to have the Telus internet updated to our Strata. We did not get back to the representative in time, but we would like to get more information on how much construction this would entail. How do I find out?

kerluke by Just Moved In
  • 1 replies
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Resolved! Digital Box Keeps Restarting After 20 minutes of Netflix App Playing

My digital box was working fine and played movies from its Netflix App as usual until the last weekend when it suddenly restarts the digital after about 20 minutes of playing Netflix contents. I have a separate PVR device in another room which works ...

simon_50BC by Friendly Neighbour
  • 12 replies
  • 0 kudos

Satelitte tv in rural Alberta

We have had Telus Satelitte TV in rural Alberta for years. Over the last 2 years we have replaced numerous receivers but that has not improved the quality. Our understanding is Telus and Bells partnership has been severed and Telus can not correct th...

SMHerzog by Just Moved In
  • 3 replies
  • 0 kudos

Optik TV App - can’t record Ch 2810

I’m subscribed to ch. 2810, but on the Optik TV App, there is no Ch. 2810 but there’s a Ch. 2805 (the Channel number). I think there’s an bug in the App or some sort of updates in the backend required

EddyYo by Just Moved In
  • 1 replies
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Pvr not recording event

I have preset my pvr to record the canucks games in advance for the one week period available to do so (on the sportsnet pacific channel #1407 as i have successfully done for the last 2 years) but for some reason it has failed to start recording the ...

Resolved! PVR Splitting Recordings

Why is my PVR splitting up my shows into multiple recordings?! It is making watching my recordings very jarring and annoying! For example, Grey’s Anatomy is 1 hour- my PVR is recording the show in two 30 minute recordings. The worst part is that I am...

Metarie by Just Moved In
  • 1 replies
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Optik tv software update 2019

So my mother got a dark mode optik tv software update recently and my dad hasn't got it yet I don't think so. My moms in the area of 168th and my dad 156th street.. And FYI my mom hates the new update