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Telus TV-21T Quality of HD channels

ShawnTheSheep
Organizer
Hey guys,

Since Optik-Kate and others are giving timelines on when things are being updated. Just wondering if there is a timeline on fixing the poor bitrate of regular hd channels? Watching sports on the box is unbearable. Quality is way worse than the old 4K Wireless boxes. There's a lot of posts on here about it. Old posts show that they are 720p only. Pretty dissapointing to see the Sportsnet app doing a better job than a cable product.

For all the sports fans on here this should be a priority.
1 ACCEPTED SOLUTION

Optik-Kate
TELUS Team Member
TELUS Team Member

Hi @ShawnTheSheep, we have several updates in the coming quarters to try to improve picture quality. There is a firmware update coming near the end of Q1, and there will be structural improvements on the backend throughout the rest of the year. 

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Optik-Kate
TELUS Team Member
TELUS Team Member

Hi @ShawnTheSheep, we have several updates in the coming quarters to try to improve picture quality. There is a firmware update coming near the end of Q1, and there will be structural improvements on the backend throughout the rest of the year. 

Thank you. Makes me excited.

Hi Kate:
Any update on fixes for the poor HD quality on Telus TV (Android box)?
I just moved from Shaw after almost 30 years, and I’m regretting it so far.
And the NHL playoffs are coming and I’m watching like it is SD.
Please advise.

Hi @Richardkm, the firmware update hasn't happened yet. It was unfortunately delayed and going through testing. That said, things like improving picture quality is a huge undertaking that requires structural changes, thank you for your patience while we work on improving the experience. 

Richardkm
Neighbour

Thanks,  Kate, for the update. 

I understand that improving picture quality is a "huge undertaking", however it seems that this is issue is poor product design and product decisions by your vendor and his firmware team. Having the Android box continuously on HDR (which is optimized for 4K) when 99% of the TELUS TV programming deliverables are regular HD and thus badly displayed, seem to be nonsensical and bad design. 

 

Pls let me know when this is improved - in the meantime, I found out that if I stream from my Sportsnet+ App via Airplay to my LG TV, I can get actual HD resolution for Canucks games. 

 

By the way, when I cast to the Telus Box via Chromecast, I only get 1/4 of a screen. Seems to be another bug. 

 

Richard

Gadzuk
Organizer

Thanks for this thread @ShawnTheSheep .  I just received and installed the new Android 21T STB to replace my former Arris Optik boxes, truly awful.  

@Optik-Kate I'm told that I have 2 weeks to return my older Optik 4k boxes.  Can that be extended until Telus fixes this problem?  My alternative is to cancel Telus and call Shaw.

@Gadzuk I would contact our technical support team for clarification of the return process, as well as letting them know about the reason you don't want to return your 4K boxes. This will allow our teams to gather more information and to speed things along

Thanks Eric,

 

I did that on Sunday and they've made the arrangements for me to keep my "legacy" 4k boxes, and return the new ones.  

 

I really like where the new product is going so I'll keep an eye on these threads for a timing commitment or release of a product with at least 1080p / HDR functionality.   

 

720p is so 1998!! 😉

 

Peter

I definitely hear you and I can attest to the fact that our internal teams are working to make the product better! 

 

Thank you for the update!