TELUS TV Feature Updates - Ongoing

[Optik-Kate]

Dear Neighbours, 

We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll do our best to keep this thread up to date with each new release to celebrate our wins together.

Please note this is not an exhaustive list; minor customer-facing fixes and non-customer-facing backend work are not included. 

Q4 2024: (note: had to remove previous updates due to character limits on post)

• Zoetrope Previews: See exactly where you're skipping on Live TV, recordings, and On-Demand. Enjoy fullscreen previews when fast-forwarding or rewinding, so you never lose your place. (Thumbnail preview coming soon)
• Fast Forward and Rewind Speeds: Control your scrolling speed with ease:
  • 1x: Scroll at 2x speed.
  • 2x: Scroll at 8x speed.
  • 3x: Scroll at 24x speed.
• Picture Quality Improvements: Most non-sports channels now stream in 1080p (high-definition) for sharper images, with a backup at 720p. Sports channels now uses 720p at 60 frames per second (fps) to keep fast-moving content smooth and prevent display issues—further picture quality improvements to come.
• Recovery After Internet Outage: Your digital box will now automatically resume live TV content as soon as the internet connection is restored.
• Improved Guide on Apple TV: Navigate your TV Guide effortlessly with enhanced performance and no freezing issues.
• Automatic Playback for Recordings: Binge-watch your recorded content with ease as the next recording in your playlist automatically starts playing—no need to press a button!
• Enhanced Restart and Lookback Logic: Enjoy seamless transitions between Restart and Lookback programs for uninterrupted viewing.

Q3 2024:

• Bulk Delete for Recordings: You can now delete multiple recorded episodes simultaneously, making managing your recordings easier.
• Episode List Access: When playing a recorded episode, you can see a list of all other episodes from the same series directly in the player.
• Binge-Watching Made Easy: Enjoy seamless binge-watching of recorded episodes, as they now play sequentially without any interruptions.
• Order Cloud PVR Directly: You can now order Cloud PVR service directly from your set-top box for added convenience.
• Start from the Beginning: Easily start recordings and VOD (Video on Demand) content from the beginning, even if you joined late!

Regards,

Your Friendly Neighbourhood TV Product Development Team.

[Montell]

Picture should be there number one issue I know they acknowledged hdr always being on but they should also be fixing the low bitrate feeds they use compared to the old optik system when I was on fibre. Some of these channels are bitrate starved but I don't think they have ever acknowledged it sadly.

[hansolo]

Yeah it's nuts. I bought an episode of a cable show from Apple TV to see them side by side vs my recording on Telus TV+ and it was laughable. The Telus broadcast looked like dial up. I have zero confidence in a company that would roll this out. Again, Telus, the box itself is snappy, I like the backlit remote, and the other apps look great, but your TV is unacceptable. Consumers, make some noise, they are getting away with a beta product with nineties resolution. 

[RCrow]

Go into the Telus TV apps and search for Speed Test and try that my guess is your internet speed is slow and there must be something wrong with your box. As an example I just run the test on my box and it was showing over 350 Mbs

[hansolo]

I am on ethernet on pure fibre gigabit. It's not the connection. It's their compression. Awful. 

[broadcastguy]

PQ wasn’t the best with the Arris STBs, but it’s completely unacceptable on the new platform. TELUS, and seemingly many of the users in the forum, aren’t the least bit concerned about picture quality.

[MrSL]

Personally I have posted so many criticisms since I moved to TELUS 14 months ago but I rarely post these days, cause what is the point. Nothing changes. If you really want to prove 'your' displeasure then vote with your wallet. Don't renew that contract! Maybe TELUS will start listening then...

[broadcastguy]

Exactly. I cancelled the TV portion of my TELUS services. I love my fibre internet, so there’s no way I’ll cancel that. I bought an antenna and watch local channels only. For streaming, I subscribe to the usual suspects. That’s all I need. Broadcast TV is slowly on the way out, and clearly TELUS know that—I feel this platform is the bridge between offering live TV service and one day not offering live TV service. 

[MrSL]

Hi @broadcastguy yep, that is my plan too when my contract expires 😉

[Flash54321]

This is where I’m at as well.  So many phone calls that just fall on deaf ears.  They’ve got our money and apparently that’s enough for them. 

[Optikal_Speak]

100% in agreement!

TV is not in TELUScope!

They've pivoted to Streaming and OnDemand playing catch-up to rivals like Amazon, Roku, Nvidia, etc.

The Telus Decision-Making Team calculating that the Loyal Customer Base is easy come easy go...so what if we lose a few "cable guys" here and there. 

[Optikal_Speak]

Yes!

And, as a minimum, in the interim Telus should credit everyone the TV  (#Themepack) portion of their bill. The Premiums, Crave add-ons,  etc seem to functionality adequately. 

Shouldn't have to pay for the non-functional experiment portion.

[Rocky3]

@MrSL what do you mean? There was changes. I finally got my My Favorites as default in February and then they changed it backed to Subscribed. That is 2 changes. Been 3 weeks now and they have not been able to recreate what was once fixed. Sad.

[MrSL]

Hi @Rocky3 😆 yep, just about sums up the progress!

[Optikal_Speak]

I installed (3) TelusTV-21T boxes on Aug 07, 2024. Many hrs (too many) consumed with tech support these past few weeks. Have done modem resets, tv box resets on all and still not able to get My Favorites to work. I can create My Favorites no issues in doing so. When I channel up it scrolls through All Subscribed. 

Additional wrinkle when you power off or box goes to sleep and you reactivate, it reverts back to My Subscribed Channels, although the hearts 💟 remain on all the selected favorites. 

"Heart it and watch it" is more like "headache and switch it" to another provider 🥴

Hopefully Sept 20th resuscitates the 💟

[Optikal_Speak]

Hi, 

Not sure if I'm using this forum properly. Just looking for help and guidance with, (recently installed) Telus TV+ issues, mainly related to getting My Favorites function to work as designed. 

Based on my extensive call history to Telus Tech Support over the past 3 weeks,  yesterdays's tech support individual agreed that all troubleshooting tactics have been attempted. Next steps was to "run it up the chain of command" and call me back one way or another regarding future update(s) ETA. He could not confirm, nor was he aware  of a  Sept 20, 2024 update. Patiently waiting on that callback.

Otherwise still familiarizing myself with the new platform. First impressions - form and function needs work, especially on the function side of the equation. 

[Rocky3]

---

@Optikal_Speak wrote:

Hi, 

Not sure if I'm using this forum properly. Just looking for help and guidance with, (recently installed) Telus TV+ issues, mainly related to getting  to work as designed. 

Based on my extensive call history to Telus Tech Support over the past 3 weeks,  yesterdays's tech support individual agreed that all troubleshooting tactics have been attempted. Next steps was to "run it up the chain of command" and call me back one way or another regarding future update(s) ETA. He could not confirm, nor was he aware  of a  Sept 20, 2024 update. Patiently waiting on that callback.

Otherwise still familiarizing myself with the new platform. First impressions - form and function needs work, especially on the function side of the equation. 

---

What date did you mean July maybe? My Favorites function was working until that update.

[Optikal_Speak]

Definitely referring to a Sept 20th update from what I can gather. I'm an August baby😉 Just got installed on Aug 8th. 

Googled to see how prevalent issues might be and happened on the Telus Neighborhood Forum a few days ago.

[FastFreddieJ]

I can't seem to find where I can set up and switch user Profiles for TV+ and/or the Digital Box. 

I have the Digital Box, iOS devices, and a Hisense Google TV that has the TV+ app loaded, and I can't seem to see where to set up and switch user Profiles. HELP!

[Optikal_Speak]

On Telus TV+ Home Screen scroll to and select Settings at top far right. Choose Switch and Edit Profiles and it will show you as Main with Add + option. 

 

[Grimmt]

I've noticed the messages being posted in this thread are beginning to get way off topic.

Hope I'm not over-reaching (as I'm not a Telus representative, in any way, shape or form),
and I want to be as diplomatic as possible, but ... 🙂
This thread is primarily for Telus release updates and customer questions and suggestions regarding current and upcoming releases.

If you have an issue or question about a feature, function or Telus Optik service, please create a separate question/thread using the "Ask a question" button.

Maybe Telus can add this to the original post.

[broadcastguy]

Perhaps if they provided timely updates to customers this thread would stay on topic.