November - last edited a month ago
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll do our best to keep this thread up to date with each new release to celebrate our wins together.
Please note this is not an exhaustive list; minor customer-facing fixes and non-customer-facing backend work are not included.
Q3 2024:
Q2 2024:
Q1 2024:
Q4 2023:
Q3 2023
Q2 2023
Regards,
Your Friendly Neighbourhood TV Product Development Team.
August
PQ wasn’t the best with the Arris STBs, but it’s completely unacceptable on the new platform. TELUS, and seemingly many of the users in the forum, aren’t the least bit concerned about picture quality.
August
Personally I have posted so many criticisms since I moved to TELUS 14 months ago but I rarely post these days, cause what is the point. Nothing changes. If you really want to prove 'your' displeasure then vote with your wallet. Don't renew that contract! Maybe TELUS will start listening then...
August
Exactly. I cancelled the TV portion of my TELUS services. I love my fibre internet, so there’s no way I’ll cancel that. I bought an antenna and watch local channels only. For streaming, I subscribe to the usual suspects. That’s all I need. Broadcast TV is slowly on the way out, and clearly TELUS know that—I feel this platform is the bridge between offering live TV service and one day not offering live TV service.
August
Hi @broadcastguy yep, that is my plan too when my contract expires 😉
4 weeks ago
This is where I’m at as well. So many phone calls that just fall on deaf ears. They’ve got our money and apparently that’s enough for them.
4 weeks ago
100% in agreement!
TV is not in TELUScope!
They've pivoted to Streaming and OnDemand playing catch-up to rivals like Amazon, Roku, Nvidia, etc.
The Telus Decision-Making Team calculating that the Loyal Customer Base is easy come easy go...so what if we lose a few "cable guys" here and there.
4 weeks ago
Yes!
And, as a minimum, in the interim Telus should credit everyone the TV (#Themepack) portion of their bill. The Premiums, Crave add-ons, etc seem to functionality adequately.
Shouldn't have to pay for the non-functional experiment portion.
August
@MrSL what do you mean? There was changes. I finally got my My Favorites as default in February and then they changed it backed to Subscribed. That is 2 changes. Been 3 weeks now and they have not been able to recreate what was once fixed. Sad.
August
Hi @Rocky3 😆 yep, just about sums up the progress!
August
I installed (3) TelusTV-21T boxes on Aug 07, 2024. Many hrs (too many) consumed with tech support these past few weeks. Have done modem resets, tv box resets on all and still not able to get My Favorites to work. I can create My Favorites no issues in doing so. When I channel up it scrolls through All Subscribed.
Additional wrinkle when you power off or box goes to sleep and you reactivate, it reverts back to My Subscribed Channels, although the hearts 💟 remain on all the selected favorites.
"Heart it and watch it" is more like "headache and switch it" to another provider 🥴
Hopefully Sept 20th resuscitates the 💟
August
Hi,
Not sure if I'm using this forum properly. Just looking for help and guidance with, (recently installed) Telus TV+ issues, mainly related to getting My Favorites function to work as designed.
Based on my extensive call history to Telus Tech Support over the past 3 weeks, yesterdays's tech support individual agreed that all troubleshooting tactics have been attempted. Next steps was to "run it up the chain of command" and call me back one way or another regarding future update(s) ETA. He could not confirm, nor was he aware of a Sept 20, 2024 update. Patiently waiting on that callback.
Otherwise still familiarizing myself with the new platform. First impressions - form and function needs work, especially on the function side of the equation.
August
@Optikal_Speak wrote:Hi,
Not sure if I'm using this forum properly. Just looking for help and guidance with, (recently installed) Telus TV+ issues, mainly related to getting to work as designed.
Based on my extensive call history to Telus Tech Support over the past 3 weeks, yesterdays's tech support individual agreed that all troubleshooting tactics have been attempted. Next steps was to "run it up the chain of command" and call me back one way or another regarding future update(s) ETA. He could not confirm, nor was he aware of a Sept 20, 2024 update. Patiently waiting on that callback.
Otherwise still familiarizing myself with the new platform. First impressions - form and function needs work, especially on the function side of the equation.
What date did you mean July maybe? My Favorites function was working until that update.
August
Definitely referring to a Sept 20th update from what I can gather. I'm an August baby😉 Just got installed on Aug 8th.
Googled to see how prevalent issues might be and happened on the Telus Neighborhood Forum a few days ago.
August
I can't seem to find where I can set up and switch user Profiles for TV+ and/or the Digital Box.
I have the Digital Box, iOS devices, and a Hisense Google TV that has the TV+ app loaded, and I can't seem to see where to set up and switch user Profiles. HELP!
August
On Telus TV+ Home Screen scroll to and select Settings at top far right. Choose Switch and Edit Profiles and it will show you as Main with Add + option.
August - last edited August
I've noticed the messages being posted in this thread are beginning to get way off topic.
Hope I'm not over-reaching (as I'm not a Telus representative, in any way, shape or form),
and I want to be as diplomatic as possible, but ... 🙂
This thread is primarily for Telus release updates and customer questions and suggestions regarding current and upcoming releases.
If you have an issue or question about a feature, function or Telus Optik service, please create a separate question/thread using the "Ask a question" button.
Maybe Telus can add this to the original post.
August
Perhaps if they provided timely updates to customers this thread would stay on topic.
August
That was quick - and definitely a fair and accurate comment 😎
August
It wasn’t meant to be rude, apologies, but it’s been frustrating to say the least. The product is severely flawed and these incremental updates are not solving key issues.
August
Fair enough. Point taken.
A Newbie just looking for answers and help through this Telus quagmire.
I'll pay attention to the Subject Titles in future.
August
Last comment/suggestion:
Perhaps a Topic-Subject line titled WHY!!! would appropriately capture the frustrations of this Telus digital, landscape quagmire.
To keep a friendly Neighborhood tone I'll refrain from the use of the, more expressive - are you kidding me, W-acronym 😉