November
I'm not sure what to do about this, but for the last 3 days, Prime Video starts randomly. We have been watching recorded shows, with no one touching the remote, and Prime Video just starts. I don't have the app for it, we generally watch it on channel 424 when we want to use it. Every morning for the last 3 days it is on the opening screen for Prime when I turn the box on. I put it on 104 every night when I go to bed because I like to watch the news in the morning, but it has been on Prime for the last 3 days. I have only noticed it while watching recorded stuff or first thing in the morning, but it's just annoying. Wondering if it's happened to anyone else.
Solved! Go to Solution.
March - last edited March
Hi everyone, a quick update that Amazon has deployed a fix for this issue and this is now resolved. The issue originated from a bug within the Prime Video app on handheld devices that causes random start-ups on the boxes. Please ensure you have the latest Prime Video app on the phone or tablet that you're using. If you're still experiencing this issue, please chime in and let us know. Thank you for everyone's patience while we worked with Amazon to address this issue.
November
That's definitely a first. Can you try powercycling the set top box to see if that helps? Unplug for 10 seconds, plug it back in just in case something in the memory is triggering this? Similarly if you can reboot you TV through the power settings, it'll help rule it out.
February
I have did all that with a tech then they sent me a new PVR box still doing it daily multiple times
February
November
I've had the same this happen on my Telus TV+. device. I chalked it up to app bugs. I've it happen 3-4 times in last couple weeks.
December
December
Hi @TheresaK @valeriemufford @GreyHairedDWGuy
Do you have the Prime App installed on a mobile device by chance? We have gotten a few reports of similar occurences, and in at least one instance, the Prime Video mobile app is running in the background on a phone, and unlocking the phone causes the Prime App on the Set-top box to launch.
Our technical teams are digging into this, but any details that you can share will be helpful; are you watching Live TV (which channel), On Demand (which program), Recordings? What's the model number of the device this is happening on? What time is it happening? Are you doing anything related to Amazon or Prime Video on your phone/computer at the time you notice this occuring?
Thanks!
December
December
Thanks @TheresaK
The report that we got was not actively using the Prime mobile app - just unlocking the phone while the app was backgrounded, but either way, it's not the only thing causing this.
Thanks for the quick reply - I'll share more details here when I have them.
February
February
February
December
It happened while we were watching recorded programs. And also at some point during the time we were sleeping, as I would turn on the tv in the morning and it would be on the opening screen. It has not happened in the last two weeks though. We don't have prime apps on our phones, and generally are not on them while watching tv. The PVR has UIW8001 on the front of it.
December
January
Same thing happens to me in Kelowna over the past number
of days
February
February
December
I haven't had it happen since I posted about it. So apparently talking about it will stop it from happening! 🙂 It's been 2 weeks or so since it last happened, so hopefully it stops happening for you. I didn't do anything to my boxes, so I'm hoping it was a glitch.. Good luck.
December
December
I spoke too soon. It's been happening again for the last 4 days, Just randomly starting while we watch tv, or turning it on in the morning and its on the start page, asking who's watching. We've never used the app. We always turn it to channel 424 to use prime. Is there anyway to remove the app from the box?
December
This has been happening to me for weeks. Just happened 3 times in a row. very annoying. Something new is when I try to leave the app and go back to TV, it asks me if I want to exit application which it only does during this glitch.