November
I'm not sure what to do about this, but for the last 3 days, Prime Video starts randomly. We have been watching recorded shows, with no one touching the remote, and Prime Video just starts. I don't have the app for it, we generally watch it on channel 424 when we want to use it. Every morning for the last 3 days it is on the opening screen for Prime when I turn the box on. I put it on 104 every night when I go to bed because I like to watch the news in the morning, but it has been on Prime for the last 3 days. I have only noticed it while watching recorded stuff or first thing in the morning, but it's just annoying. Wondering if it's happened to anyone else.
Solved! Go to Solution.
March - last edited March
Hi everyone, a quick update that Amazon has deployed a fix for this issue and this is now resolved. The issue originated from a bug within the Prime Video app on handheld devices that causes random start-ups on the boxes. Please ensure you have the latest Prime Video app on the phone or tablet that you're using. If you're still experiencing this issue, please chime in and let us know. Thank you for everyone's patience while we worked with Amazon to address this issue.
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Hi all, we've escalated this case and we're actively working with Amazon to resolve this issue. Thank you for everyone's patience while we work on addressing the issue.
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same thing has happened to us in Kelowna. very random and prime comes on without any switching. Annoying
January - last edited January
Hi All, we're still working through this issue with Amazon. In the meantime, when Prime Video pops up, please close the app on the box, open another app such as Netflix or YouTube, and then close that. If you have the Prime Video app running on your phone, force close the Prime Video on your phone as well. This should reduce the amount of times the Prime Video app randomly opens!
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Hi Everyone,
I wanted to provide a quick update on the Prime Video issue, especially since the previous workaround may have been buried in the thread.
Progress Update: We've been diligently collaborating with Prime Video, pinpointing the problem with their recent app update. Currently, we're in direct communication with Amazon and are eagerly awaiting their fix release.
Please be aware that TELUS technicians and agents are unable to address this issue directly, and swapping boxes will not resolve this issue.
Temporary Workaround: When encountering the Prime Video pop-up glitch, follow these steps:
This response will be marked as the solution for easy reference.
Thank you for your patience as we work towards a permanent resolution.
March - last edited March
Hi everyone, a quick update that Amazon has deployed a fix for this issue and this is now resolved. The issue originated from a bug within the Prime Video app on handheld devices that causes random start-ups on the boxes. Please ensure you have the latest Prime Video app on the phone or tablet that you're using. If you're still experiencing this issue, please chime in and let us know. Thank you for everyone's patience while we worked with Amazon to address this issue.
March
March - last edited March
Kindly update the Prime Video app on your phone or tablet and check again.
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Maybe update the Amazon prime video on optik tv