Sleep mode

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Jaycee7ca
Resident
Where the setting to adjust the sleep mode on the box? Seems to be set at four hours, but I want to change it.
Nighthawk
Community Power User
Community Power User

I believe you would need to contact Telus to change that setting.


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BrandonT
TELUS Employee
TELUS Employee

Hi @Jaycee7ca 

 

Yes, you are absolutely correct. The TELUS Optik TV PVR or Wireless HD Box will go into sleep/low power mode after 4 hours. Unfortunately there is no setting you, the consumer can change to increase the limit.

Solution: You can contact TELUS Home Service Technical Support to increase the time limit. As far as I am aware, this can be increased to a 24 hour time limit.

 

Options to contact TELUS support

 

  1. Live Chat - Go to www.Telus.com/support then click the purple square on the bottom right of your screen to initiate a live chat.
    Avoid unnecessary transfers and waiting: Select TV Technical Support option.

  2. Phone - Go to www.Telus.com/support/contact-us then click phone, and call the number for TELUS Home Services in AB & BC
    Avoid unnecessary transfers and waiting: When the automated system asks for the reason for your call, say or select TV Technical Support


Other topics relating to this question: Televisions sleep mode | Get Rid of OptikTV Green Screen | new optik tv box doesnt auto shut off? | How do I Turn OFF power/energy save mode on Optik PVR? | Is there anyway to turn off power saving on Optik PVR? | Why does my TV automatically shut off? | Option to disable energy saving on STB

Hope that helps!


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starchoice
Advisor

The timeout options are 4 hours (default), 24 hours and completely disable.

justgrewfie
Resident

I called Telus this morning and asked for to have my auto shutoff extended to 24 hours, the customer service guy asked me why...not sure why my TV habits are of any concern to Telus, as long as I'm not doing anything illegal, not even sure what I could be doing illegally with my TV.  He did nothing.  Now I've been on the phone for 27minutes and 41 seconds (and counting) waiting to speak to a human again at Telus, so frustrating.  Not sure why I signed up with them again, laziness on my part I guess.