online account managemen

[mpa]

was lead to believe i could manage my mobility account online.  however, can not make changes to my rate plan.  i would need to phone in, sit on hold and talk to them directly. what a waste of time. a simple click online and done would be so much easier, but then telus wouldnt have the ability to upsell me. 

[tsizzle]

What changes are you looking to make to your rate plan?

[pandafan]

Depending on what changes you were looking to make, TELUS online account can be used to do them.  Check out this link which has a video that highlights some of the features of their online account http://mobility.telus.com/en/BC/youraccount/index.shtml

[mpa]

Nope cant be done, i emailed them and was told i need to speak to them in person. been playing phone tag with then for 3 days.  last message was that they wont try calling again.   this couldve been done already if they had a modern website.   why is this so hard to do telus????