My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Problems with Billing

I just spent over an hour on the phone trying to get my bill paid. I thought if I put a post here it would be on record somewhere. Last month I received a bill statement saying my card was declined and I owed money. I checked and made sure the correc...

Amazon Gift Cards

Two major disappointments today: discovered that Amazon gift cards are no longer available and the "cost" of redeeming points now includes extra points over and above face value. Amazon gift cards were a wonderful benefit of my Telus account. Will Am...

doug1955 by Neighbour
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  • 1 replies
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Representative

Yesterday I had spoken with a representative who was top notch!.He was super friendly and in a matter of minutes he hooked up another phone line to my account. After the call I didn't receive the link to leave a review. Anyways I just wanted to say t...

Sunset01 by Neighbour
  • 150 Views
  • 1 replies
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disappointing customer support

I spoke to an agent today as I had paid more than intended on my bill, because the CC payment screen does not ask for any confirmation and autofills the payment amount. He assured me a reversal was not a problem. Because of an issue with my banking I...

knave1 by Neighbour
  • 412 Views
  • 5 replies
  • 1 kudos

Door to door Sales

My situation is eerily similar to those posted on this thread. I had a 2 salespeople at my door on the Friday before Labour day this year. I explained that I was happy with my provider. He said he had an offer that I must hear and pestered me to tell...

Cas23 by Neighbour
  • 436 Views
  • 5 replies
  • 0 kudos