My Mobility Account

EPP Program

Hello, I wanted to share a frustration I have with your EPP program. My husband and I have been Telus customers for over 20 years. I work for an eligible EPP employer, but my husband does not. In order for him to gain access to the EPP offers, he wou...

Resolved! Unfairly Temporary suspended (?)Alberta identification card not accepted...

Hi can some one please help me understand,some thing .Beginning in February, I applied for a mobility account with an agent on line and since I already have 2 telus services Bing internet and optik tv,getting the account wasn't a problem, (so I thoug...

Collections

Hi, There were missed payments in my account and when I changed the service provider, my amount went to collection agency. I've been calling Telus but no answer. Meanwhile, I'm getting fraud calls posing as a collection agency. I just want to pay my ...

Resolved! Telus Mobility Promotion Scam

Hey everyone, just a general warning today I fell for a scam pretending to be Telus Mobility Promotion. Got a call from +1 (289) 233-9959 then +1 (825) 525-1788 offering a new iPhone 14 max pro + Apple Watch + 50GB for $50/month. I agreed and gave my...

New phone (or account) set up prepaid options not recorded?

Last year I bought my son a cell phone. I set up prepaid payments using my credit card. When the billing came out, these payments were not being made and I got hit with late payments and a drop in my credit score. Fast forward to last month - I switc...

Log in problems

I am having some problems logging into my telus app just says loading with 3 dots and that's it tried resetting password and even uninstalled the app and still does not work I tried calling and even went to the telus store and still no help but I can...

iPhone not displaying a badge when I have voice mail waiting to be heard

When I have unheard voicemail messages, my iPhone is not displaying a 'message waiting' badge (red dot) above the "voicemail" icon at the bottom right of the list of incoming and outgoing calls. The phone does display a notification above the "Recent...

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Latest topics

EPP Program

Resolved! Unfairly Temporary suspended (?)Alberta identification card not accepted...

Collections

Resolved! Telus Mobility Promotion Scam

New phone (or account) set up prepaid options not recorded?

Log in problems

iPhone not displaying a badge when I have voice mail waiting to be heard

What are Telus support hours in Pacific Standard Time?

email archive folder

Contacting Support

Billing Hell

Very confused about my bill, recent transfer to pr...

I want Access to My Billing and Call Records

Law Firm claiming TELUS as a client

How to request a callback from live agent, current...

Transfer number from one Telus account to another.

Telus Mobility Promotion Scam

Unfairly Temporary suspended (?)Alberta identifica...

How to find my yesterday's post?

How to get a phone number going