In your emails regarding the return of devices, it would be extremely helpful if you included the actual name of the device being returned (for example, iPhone 16, Galaxy Watch Ultra, etc.), in addition to the internal TELUS request number indicated ...
Anyone else having problems accessing the My Telus login page? When I try to log in, I receive a "Verify you are human" page and they want you to tick a box. This comes up three times before it takes me to the login page. I enter my info and it comes...
I'm very disappointed that you're not offering Amazon gift cards any longer. Amazon has hundreds of thousands of items so there is always something that appeals to everyone. Frankly, there isn't another vendor on your list that I want to redeem my po...
After 12 hours ... yes TWELVE hours ... of talking to Telus, they refuse to remove an account that was never activated. It still shows up with monthly billings, and it shows up on my credit rating. Was going to sign up for Telus mobility, but changed...
Hello, I had a mobility account which I closed when I joined my spouse's EPP plan in July 2024. The balance that was on my my personal account was paid off in full at that time. When we recently attempted to get a pre-approval for a mortgage, our bro...
How can I go about recovering my account if I no longer have access to the email and the account shows as locked? I have called the support number and I keep getting redirected to do steps through the MyTELUS app, but I cannot login because the accou...
I went to make a payment and it says my newly added credit card is expired. I can't find any sort of email contact as well to email Telus.
I am extremely frustrated with Telus' handling of my account closure and the lack of communication that led to an unfair collections action against me. I did everything required to settle my balance, yet I am now dealing with an unnecessary hit to my...
Hi team.I had activated my account in December 2023 and then after 2-3 months I cancelled it because I had been abroad. I tried to reactivate it by purchasing a new postpaid line 2 days ago which got suspended less than 24 hrs after activation.I trie...
Signed up a yearly $100 prepaid plan with a promo bonus of data 2gb/month for a year on Dec 23, 2024, but Telus messaged me that my promo expired Feb 21, 2025. Can anybody help?
