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My sim card says unregistered.

Just Moved In

How do I register the sim card?



@mariak24: The reason is unknown. but use the process of elimination & you'll be able to narrow the causes of the

 Unregistered SIM-card. PS try this tricks, while you get more answers.


1) Take off the Phone cover, remove battery & check SIM-card, could be loose or dirty, re-install it & ensure SIM is tight.

2) Install a SIM-card,  from a compatible device (iPhone, Samsung,.etc.) If it works Phone is Ok (Test Ur -SIM in another Phone too.

3) Contact -Telus Online & Chat with an agent or dial *611..Could be that, service is disabled by technical error.. PS report results to forum,. <ReadMe-soon "v9"


@v9-12 yrs.Telus mobile user & Ex-BC Tel cable installer.
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The future is unknown?

Community Power User
Community Power User

If it's a new card not connected to your account, you can get it registered/activated by calling Telus. Sometimes you can add a new SIM from the online account management page.

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