My rewards not working

[Cdudzicz]

Whenever I try to redeem a reward an error pop up cones up that says current unavailable to process this. I've tried the app, website, incognito modd, etc. What is the issue?

[A-B]

Does it say something along the lines of 'There was an error processing your redemption!' or something different? 

[Cdudzicz]

It says "You are temporarily unable to redeem this item"

Says that for everything I try to redeem.

[Chrisbrownchick]

Mines isn’t working either. Have been trying for days to redeem a gift card and the page refuses to load once I click redeem. 

[TELUS_Support]

Hi @Chrisbrownchick - we can send you a message to help with the redemption process

[Chuck-Charles]

Hi TELUS Support, I am having the same issue. Tried calling and the IVR system mentioned to message support, so here I am. No matter what reward, browser or call/text option I try I get the following error message:

You are temporarily unable to redeem this item. You may please try again later.

Please help a guy out! Thanks!

[TELUS_Support]

Hi @Chuck-Charles - we'll send you a private message to assist

[FlyGirl]

I have a rewards code for Easy Roam - 30 day Voucher with 50% discount... 

However, when I text my unique code to 7626 (copy and paste directly from the email) the message returned to me says "Looks like you've responded with an incorrect keyword.  Text SAVE to check services. Free TELUS msg.

I redeemed 255 points for something that wont load - HELP me pls!!!

[TELUS_Support]

@FlyGirl the unique code may have hyphens in it; have you tried texting 7626 the code both with and without the hyphen(s)?