My Account: Home and Mobility
Questions about managing your TELUS services, plans, and subscriptions.
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Boxing Day promo

Our home agreement for internet and tv expired last June and now we pay $80 plus tax more for the same services without a contract. Boxing day has a sale for a 2 year term at $162 per month plus you get a free gift about $400 value. I pay $218 right ...

klahti by Neighbour
  • 2054 Views
  • 1 replies
  • 0 kudos

email archive folder

Good morning all. Can someone tell me what this new "archive" folder is in my email account? I never need to use it but see if is always full of tons of old emails. Do I have to continually delete all emails in this file to avoid taking up storage?

miche1 by Neighbour
  • 2702 Views
  • 1 replies
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Contacting Support

Is there an email to contact Telus and file a complain? I failed to reach them by phone and the virtual assistant could not help. Thanks

Sam_ia by Neighbour
  • 4968 Views
  • 3 replies
  • 2 kudos

Apple Watch data issues

So I’ve had my Apple Watch since June I got it through a deal Telus had on at the time. In the plan there was a 10$ per month charge to use data on my watch. This has never worked, I’ve called in multiple times, went to the telus store were they call...

Alicia2 by Neighbour
  • 2362 Views
  • 1 replies
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Resolved! I want Access to My Billing and Call Records

Just because I switched to a Telus Mobilty Affiliate.I can no Longer See My Telus Billing Statement .Telus Customer Service Please Help.Customers should be able to access Call Logs and Billing for Services the Customer has already Paid for.

RJC1 by Neighbour
  • 7377 Views
  • 5 replies
  • 0 kudos

my Telus login

My Telus login is not working. Tried logging in on the iPhone app and Telus website, no luck. It's asking me to register. Did not have any issue the past. Please help. Thanks.

rman0194 by Neighbour
  • 4385 Views
  • 1 replies
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Neighbourhood sign in problem

5-6 weeks ago used sign in by neigh account -------------------now have to use sso account ( thats telus health ) didn't join it but appeared all by itself on neigh site. I want sso to be gone but can't find a way.

polecat by All-Star
  • 7308 Views
  • 5 replies
  • 0 kudos

Resolved! Law Firm claiming TELUS as a client

I have a supposed law firm calling themselves "Ofili Legal Services" with a head lawyer of one "Sukanta Saha" claiming TELUS is a client of theirs and sending me emails asking for payment on an account. I have no idea who these people are, and when I...

Soll by Neighbour
  • 27309 Views
  • 8 replies
  • 0 kudos

Resolved! i'm trying to redeems points but it won't let me

I tried to redeem points, it gives me my home number to select which i do, then I select CALL ME to get the code and nothing happens.I go back in to try another number and it says Im temporarily unable to redeem anything.So frustrating

evecroft by Neighbour
  • 3938 Views
  • 1 replies
  • 0 kudos

Wifi 6 Expansion

Just installed the new WIFI 6 along with Telus's new modem... was wondering if anyone new the best way to extend the coverage without getting one of there new 6 hubs.. or if there was anything compatible with there new system. Already have 2 of the n...

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