My Account: Home and Mobility
Questions about managing your TELUS services, plans, and subscriptions.
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Latest topics

Bizarre Customer Service Experience

Today I logged into my online account to pay for my prepaid Telus account using a card. I entered my new card details, clicked confirm ONCE, and I was charged twice. I got in contact with an agent (via receiving a call back through their chat box.) I...

KristinH by Neighbour
  • 1823 Views
  • 3 replies
  • 1 kudos

Grafitti

I would like to report anti-Israel graffiti on a Telus Box located on Potters Green Drive, Edmonton Alberta (near corner of Phillips Row).

Jf50 by Neighbour
  • 853 Views
  • 1 replies
  • 0 kudos

Telus not refunding

I had my services cancelled in February. It's now August. I have called probably 5 times and I keep being told to wait another week. Where is my money? I even rechecked my address on my bill/account, and it's correct. Has anyone else dealt with this,...

ShelbyM by Neighbour
  • 3409 Views
  • 7 replies
  • 0 kudos

Credit collection

I have a Telus business mobile account that was closed due to non-payment in 2022. It unfortunately still appears as active on my personal credit report. I would like to contact the credit collection agency responsible for handling the account to set...

teaanv by Neighbour
  • 1277 Views
  • 2 replies
  • 0 kudos

Contact Telus

Trying to contact Telus on the phone, been waiting for an hour already... Why can`t Telus hire some more helpdesk folks? Response times is at par with wifi speed, geez

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