Is There a valid telus email address which is actually monitored and will receive documentation of issues and actually reply to concerns in a timely fashion. I've been on the phone for hours, talked to employees and supervisors and was led to believe...
I went to purchase a mobile online, but I get this error, 'Your account type does not support online transactions. To continue, please visit your nearest TELUS store.'I've added a credit card, how do I get it to support online transactions?
I got a $100 400 min/400 text deal and there was a promo, BONUS360, where it had two years instead of one, but I don't see anywhere that it's added. How do I know?
I am wanting to check if this is legit or a scam I received a call from +1 778-605-9224They left a callback number of 778-819-6214 if we get disconnectedI spoke to Lisa Joseph Employee ID EQ59425 and John Paolo Employee ID EQ36866It was about a disco...
I have been sent to collections by Telus for an alleged unpaid balance of $107.01 on my previous internet account (April 2021 – April 2023). However, my payments were set up as pre-authorized, and even after the service was disconnected and my contra...
Hi there, I have spent three hours plus on the phone with customer service reps including 2 escalation reps to sort out Telus errors related to a recent hardware/mobility plan upgrade. Can you please assist me? Thanks,Alex
Just a note to anyone either thinking of switching to Telus or are up for renewal.You maybe in for a surprise. Even if an agent from Telus gives you a price in writing does not guarantee that it will be honored.I've been trying for a year now to get ...
I received a rather large bill from Telus as my bill has not been paid in 2 months. Odd, because I have direct billing set up so they should simply take the money out of my account.I do actually want to transfer my payments to another bank, but canno...
My new Telus mobility bill shows as $375.20 cents, due by Oct 11. This is a whopping 245 dollars higher than normal. My bill is usually around $130. I need to resolve this issue ASAP.
I have been trying for 3 weeks (now into hour 13) to get my deceased husbands account switched to my name. I thought this was finally dealt with after another 2.5 hour call yesterday but woke up to no service at all today. Still on hold right now, ha...
