Whenever I try to submit a support request, I always get a message informing me that you are experiencing technical difficulties "We were unable to submit your form due to technical issues. Please try again.". On the page where it says "keep track of...
My Disney+ Subscription included in my EPP Stream+ Premium subscription has stopped working. Disney+ says they have no active subscriptions under my user and that TELUS cancelled my subscription. Email received in August 2024: Great news, you’re all ...
Why is it literally so hard to cancel services with Telus? Literally on the phone right now with them and all they want to do is try and sell and sell and sell. Why doesn't Telus understand that they can't win them all. 30 minutes into this call and ...
Hi team.I had activated my account in December 2023 and then after 2-3 months I cancelled it because I had been abroad. I tried to reactivate it by purchasing a new postpaid line 2 days ago which got suspended less than 24 hrs after activation.I trie...
Signed up a yearly $100 prepaid plan with a promo bonus of data 2gb/month for a year on Dec 23, 2024, but Telus messaged me that my promo expired Feb 21, 2025. Can anybody help?
I am experiencing an unusual situation and I am unable to get support;was on phone for 1.5 hrs and they couldn't help me.sequence of events:- in Oct 24 I signed up for stream+ and added to myTelus profile, everything worked fine and self-serve was vi...
as anyone else dealt with sales reps misleading you about promotions and offers?Over the years, I’ve had multiple instances where a promo sounded too good to be true—and it was. I’d agree to a deal, only to find out later that what I got wasn’t what ...
Hi,I have never been able to access one of my Telus accounts. I was signed up to the service over the phone, provided my payment info, everything was fine. I have received a bill from Telus saying my credit card will be billed on Feb 23. I know this ...
I received a call today from a Kelowna phone number (250-470-1185). They were trying to sell me on a phone plan for $55/mth, that included the price of an iPhone 16, and offered unlimited 5g data in cnd, usa,mx and 1000 international minutes. When I ...
I tried to report this issue with Telus without success, just wondering if anybody else is experiencing it?In the My Telus app, under Mobility, the "paid" amount is incorrect.My bill is correct.Telus took the correct amount out of my bank.However, th...
