There was a major error on my daughter's cell phone bill (the plan was not applied, and each individual transaction was charged) and I need to speak to someone to correct this. All the stores in Ottawa are closed. I have tried calling every hour for ...
How do I check whether I have a month-to-month plan or a fixed xx years plan? My internet account webpage only says "TELUS Internet 25", "Up to 25 mbps download" "300 GB monthly data". Thanks.
What are the basic services provided by the tech after you move into your new home? I recently had a tech setup my internet and he plugged in the modem, spent another 45 minutes aggressively trying to sell me on home security and then he left. I now ...
Got my March bill yesterday with home internet overage charges ($45) for going over last week.I called in and he said "they're still figuring it out"Is this true ? It'll be auto corrected.
Every hour since 4:01pm on March 13 to the present I have been charged data. It always occurs every hour. 5:01pm, 6:01pm etc. I have not activated data on my phone for months. Background data has been turned off on apps. Would really like this refund...
ten days now, incident reported. not able to manage home phone or access and manage call control premium in my telus
This happened because I never called them back after phone number transfer failed despite telling the Telus CSR at the Internet kiosk that 778-two two eight - three13 four number mightn't work. WHEN IT WAS MY FIRST PHONE THIS HAPPENED AND YOU GUYS AU...
Hello, I recently signed up for Telus's PureFiber internet service and thought I would create a My Telus account, but after I put in my information, I get the message "This account cannot be registered online". My internet service hasn't actually bee...
Not sure if this message is legit or a scam? Got a text message from a 705-242-8301 number telling me to click a link from telusmobilecarrier.com and it brings me to an interac etransfer page saying I have a $75.50 “mobile refund” and to enter my ban...
How to change router password for wifi
