Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Student Plans

Why are there no plans or options for students? We already have financial issues and on top of it all we also have to pay ridiculous amounts of money for a tiny amount of data, which you can easily go over. I just think there should be some help for ...

knav11 by Just Moved In
  • 9 replies
  • 1 kudos

Resolved! Unnecessary Telus icons on smartphones

On my recently acquired Galaxy Note 4 there were at least 2 unnecessary Telus icons taking up valuable screen real estate, and misleading the user.1. A world globe labelled with "Internet" under it was nothing of the sort, but instead took you to a T...

pcaker by Just Moved In
  • 3 replies
  • 0 kudos

Renewing contract - disappointing phone call

Last week I received a call regarding renewing my contract - which by the way still has 7 months left. I was offered an Iphone 5 for free and then told I could actually renew my contract prior to its expiry - all sounded really good. Then came the ca...

Kareno by Just Moved In
  • 2 replies
  • 0 kudos

Dead Zone - No service

Our cell phones are essentially useless because our residence is in an area of Surrey that your service does not reach, or reaches only poorly or sporadically. When I complained I was initially told a new tower was going to fix the problem and it wou...

DonSimkin by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! cell phone service in the Central Peace area of alberta

Cell phone signal in the Central Peace area of Alberta(Eaglesham "359" exchange and Wanham "694" exchange-both in Birch Hills County) is weak or nonexistent in some locations and fades in and out at times. Telus, along with Bell, (Telus and Bell shar...

Resolved! language

why is it that i receive offers in a four-en language, other than our national language off English or french.. this is Canada, not India, not Egypt not Pakistan, as a proud Canadian, i feel insulted that your sending me advertising in some four-en l...

danno by Just Moved In
  • 4 replies
  • 1 kudos

Old & New Network in Sundre, Alberta Area

You've been upgrading mobility service in the Sundre area for almost forever. As a result neither our old nor new cell phones have consistent service. We acquired a new cell over three months ago in an attempt to resolve the problem... It will probab...

brianallan by Friendly Neighbour
  • 14 replies
  • 0 kudos

Resolved! Htc M8 update

Hey I was just wondering if anyone knew when the update to 4.4.4 and the HTC eye experience were coming out?

Trade In Service

I purchased a new cell phone a month ago with a current balance of $383. I checked what the trade in value for this mint condition, month old phone and it was $50! Are you serious Telus?? This is ridiculous. After you convinced me to upgrade to this ...

Telus04 by Just Moved In
  • 1 replies
  • 0 kudos


I got my phone in early February I am on a 2yr contract and I was wondering how much it would be to upgrade to a new phone