Telus Hub Internet Inquiries. (A plead as well)

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Divinated
Friendly Neighbour

Okay, so, I am a gamer and I own a Telus hub as it is the only way for me to have an okay internet speed due to living in a rural area. Don't get me wrong, without the hub, I wouldn't even be able to reach 1 MB/s, but I believe it is connecting to an incorrect server because during speed tests it says the Vancouver host is closer and auto connects to it. In reality, I am much closer to Edmonton and when doing said connection tests, I score much higher on the Edmonton host (around 20mb/s+) than I do with the Vancouver one (3mb/s average, which is consistent with the speeds I see when not doing the test.) There are numerous signal boosters installed here as well, and I get an LTE+ signal on my mobile devices on different Telus plans. I would like to fix these slow speeds and hopefully use this hub to its fullest potential.

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On a separate inquiry, I have been on calls with support on numerous occasions asking for an open NAT type option for the Telus hub, and have gotten mixed replies. Some say it is already a thing that you pay extra for, others say it is in the works, and a few say that it won't be an option. Without an open NAT, I am unable to connect to most players, and it really limits my social experience. I don't believe it would be impossible to implement this or come out with a better alternative while not increasing the price exponentially.

 

Anyways, that is pretty much it, I hope I will find the answers I seek, and I am wishing for a fast solution. I have faith in you, Telus. Come through for me, and countless others.

 

PS- I also have not received a battery for the hub, and I have owned it for roughly two years.

 

If any clarity is needed, feel free to ask, andI'll specify.

 

Divinated
Friendly Neighbour

Picture of my download speed in action. (Not on speed test).

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Divinated
Friendly Neighbour

Okay, thanks for the reply, telus. God awful company.

emerysteele
Resident

MB/s & Mb/s are two different things.

 

There are 8 Mb (Megabits) in 1 MB (Megabyte). So 2.9MB/s (Megabytes per second) show in your steam client is actually 23.2 Mb/s (Megabits per second). Just thought I'd mention that.

Divinated
Friendly Neighbour

Thanks, didn't know that. As of right now, my smart hub seems to have reached a low point in speed and I don't know why. It was doing ALRIGHT in the years earlier, now it seems to have crapped out. Pic of speed provided.Screenshot_7.png

Divinated
Friendly Neighbour

There isn't even support for my device. ZTE MF275R LTE SMART HUB. Also no battery yet. The Telus store in my town is a hunting store with a few chargers and phone accessories and they don't have answers for me. Phone support is a nightmare...

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MrsMamellow
Resident

I am in the same boat with strict NAT and SLOW speeds. I was recently offered to be part of a test program for rural hub users to have open NAT for gaming. When I tried to contact the service person who left a message I got no response back. I am guessing we will soon have access to an open NAT.

LaneN
Organizer
Ya I can’t even play Xbox cause I can’t connect to anyone but I’ve had success with other online PC games (CS:GO) and have a ping around 60-70.

I’ve called Telus numerous times about static IP and open NAT but unless I go to a business plan/account and get bent over (I can max out 500gb/month easily) cause they don’t follow the rural internet plans. I’ve heard Telus has no plans on opening up NAT on the hubs anytime soon as they follow cell phones in terms of data/network.

I even bought an ASUS LTE hub from Australia, I called tech support and got 3 different answers on if it would work. So I bought a new sim, put it in the store and it showed full bars on LTE signal less once it booted up but I was in town and my tower I connect to probably didn’t have the same LTE bands as in town. So that was a waste of money. I’ve even called Bell/Rogers to see if they have anything comparable cause their tower is literally 2-3km away from me and my hub sees their networks but they don’t offer the rural plans like Telus.

If you can find an old huawei B890 (the ones they used for business accounts) it supports bridging so that would get rid of one NAT and make the hub act as a modem. The B612 has 2 NAT options and you can’t disable it. I’ve been searching if you can SSH into the hub and then maybe configure it command line style, like my Ubiquiti gear, some options aren’t on the surface on the control UI software but can be changed when logging directly into the device.