Telus Hub Internet Inquiries. (A plead as well)

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Divinated
Friendly Neighbour

Okay, so, I am a gamer and I own a Telus hub as it is the only way for me to have an okay internet speed due to living in a rural area. Don't get me wrong, without the hub, I wouldn't even be able to reach 1 MB/s, but I believe it is connecting to an incorrect server because during speed tests it says the Vancouver host is closer and auto connects to it. In reality, I am much closer to Edmonton and when doing said connection tests, I score much higher on the Edmonton host (around 20mb/s+) than I do with the Vancouver one (3mb/s average, which is consistent with the speeds I see when not doing the test.) There are numerous signal boosters installed here as well, and I get an LTE+ signal on my mobile devices on different Telus plans. I would like to fix these slow speeds and hopefully use this hub to its fullest potential.

2019-01-23.png

 

 

On a separate inquiry, I have been on calls with support on numerous occasions asking for an open NAT type option for the Telus hub, and have gotten mixed replies. Some say it is already a thing that you pay extra for, others say it is in the works, and a few say that it won't be an option. Without an open NAT, I am unable to connect to most players, and it really limits my social experience. I don't believe it would be impossible to implement this or come out with a better alternative while not increasing the price exponentially.

 

Anyways, that is pretty much it, I hope I will find the answers I seek, and I am wishing for a fast solution. I have faith in you, Telus. Come through for me, and countless others.

 

PS- I also have not received a battery for the hub, and I have owned it for roughly two years.

 

If any clarity is needed, feel free to ask, andI'll specify.

 

Divinated
Friendly Neighbour

Picture of my download speed in action. (Not on speed test).

2019-01-23 (2).png

Divinated
Friendly Neighbour

Okay, thanks for the reply, telus. God awful company.

emerysteele
Resident

MB/s & Mb/s are two different things.

 

There are 8 Mb (Megabits) in 1 MB (Megabyte). So 2.9MB/s (Megabytes per second) show in your steam client is actually 23.2 Mb/s (Megabits per second). Just thought I'd mention that.

Divinated
Friendly Neighbour

Thanks, didn't know that. As of right now, my smart hub seems to have reached a low point in speed and I don't know why. It was doing ALRIGHT in the years earlier, now it seems to have crapped out. Pic of speed provided.Screenshot_7.png

Divinated
Friendly Neighbour

There isn't even support for my device. ZTE MF275R LTE SMART HUB. Also no battery yet. The Telus store in my town is a hunting store with a few chargers and phone accessories and they don't have answers for me. Phone support is a nightmare...

Screenshot_8.png

Divinated
Friendly Neighbour