Stream+ Activation Error

[Cwg23]

Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putting in payment information for Stream+ have received the emails for activation but have not been able to link or create account for any of the three streaming services listed above; due to the error message. Not sure what's going on or how to fix this. 

[KaseyB]

Representatives keep initiating a conversation to resolve the issue, but after one message there's no follow up. All I am asking is for my service to be cancelled. This is a very simple request. Please see this is taken care of ASAP.

[lrddeath]

escalate to a manager.  Make sure they take responsibility.  or if need be you can disspute the charges on your credit card.

[Steamplustheft]

KaseyB I had to cancel my credit card. After hours and hours of calls, Telus credited me only after I posted here. Streamplus still shows as active in my online profile, which I can't get rid of.

[messer]

I have the same problem. @TELUS_Support, I already messaged you. I spent 2 hours on the phone with your support last week, and nobody seems to know what's going on.

[KaseyB]

I was told to file a CCTS complaint. Since it's the holidays I'm giving them some leeway due to staff shortages even though they sure as hell were quick to steal my money with a fraudulent service. If I hear nothing by the end of this week I'll file a complaint.

https://www.ccts-cprst.ca/for-consumers/telecom-complaints/complaints-process-explained/

[lufa]

Same issue for me with Prime & Disney+. Please help ASAP.

[TELUS_Support]

Please send us a private message and we'll do our best to help. 

[debbievel]

Hi

For six months I haven’t been to activate my subscription for stream+. I have called and was passed to a number of people.

I got the previous charges reversed but I have been charged for 2 months since.

Please help
Sent from my iPad

[TELUS_Support]

Hi there, can you send us a private message? We'll gladly look into this with you.