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lrddeath
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Joined 2 years ago
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Re: Stream+ Activation Error
Stream+ is a home account. So by that issue anyone who adds stream+ to their mobility will have that issue. And you can't just get stream+ without another service. I only had mobility when I added stream+. But doesn't explain the horrible Telus service why it takes forever for them to figure out how to correct it.5.5KViews0likes0CommentsRe: Stream+ Activation Error
TELUS_Support wrote: @Irddeath Sorry that you've had these issues. If you don't mind, We'd like to get this sorted out for you. We'll send a private message your way to collect your account info. 10hrs later I dont know why you sent that message???? Your message was the only message I got. LOL No closer to a resolution.5.9KViews0likes0CommentsRe: Stream+ Activation Error
So still no closer to having Stream+ even though I signed up Monday. Called to have it cancelled since I can't access it myself. Was told that Stream+ was setup on a home account. Strange cause I have an EPP and activated it after my account was setup through the help yourself options. Clearly no clue what they are doing. We will see if they manage to cancel and refund correctly. I'm taking my accounts elsewhere cause I've had enough of this. Good luck to everyone else.5.4KViews0likes2CommentsRe: Stream+ Activation Error
Jumped from Rogers thinking I was getting a better deal. First bill is incorrect already and overpriced. Signed up for Stream+ and have not gotten an activation email or anything. 3 days and everyone at Telus I've phoned said I should have already received the login info when they billed my credit card. Chat is completely useless as it sends you to the contact page. And apparently they only answer phones from 8-8... (well less since I've tried at 8:05 AM and the line was still on night mode.) The Telus member site continues to say "In Progress" even though they already billed me the first day I signed up. Have wasted over 2 hrs talking to people on the phone who apparently just call someone else, all to end up with "Please call back later @" and then a new phone number. None of which are the technical desk. Even though they all apparently think the new number they provide will lead there. Also not sure why they keep asking to confirm the number they can call you back at if disconnected. Because they don't call you back when that happens. WHAT A JOKE! Just trying to get an answer when and how I should expect info on how to activate the Streaming services I'm now paying for. (I was not even getting into correcting the bill yet for my mobility.)4.7KViews0likes1Comment