Switching from old Stream + to new version

[baucoin02]

I subscribed to the old version of Stream + (Netflix, Apple TV, Discovery) and just switched to the new version. Once I subscribed to the new one, all the activation links worked, but it’s still the old one showing on my account. Do I need to cancel the old one or will the new one eventually show in place of it?

[TELUS_Support]

This isn't something we've observed yet but please give a bill cycle to run and if it's still there, please feel free to update this post.

[baucoin02]

The old version showed up under "add-ons and services" in my mobility account. I typically only use the My TELUS app, but had to log into the web version to find the new version under "subscriptions". This does not appear in the app. I had to then cancel my old one as it is not done automatically. Very confusing, even to a few TELUS customer service agents I talked to while trying to figure it out.

[TELUS_Support]

Gotcha. Apologies for the confusion there, we'll definitely pass this feedback along!