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Stream+ Activation Error

Cwg23
Neighbour

Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putting in payment information for Stream+ have received the emails for activation but have not been able to link or create account for any of the three streaming services listed above; due to the error message. Not sure what's going on or how to fix this. 

107 REPLIES 107

KaseyB I had to cancel my credit card. After hours and hours of calls, Telus credited me only after I posted here. Streamplus still shows as active in my online profile, which I can't get rid of.

messer
Neighbour

I have the same problem. @TELUS_Support, I already messaged you. I spent 2 hours on the phone with your support last week, and nobody seems to know what's going on.

I was told to file a CCTS complaint. Since it's the holidays I'm giving them some leeway due to staff shortages even though they sure as hell were quick to steal my money with a fraudulent service. If I hear nothing by the end of this week I'll file a complaint.

 

https://www.ccts-cprst.ca/for-consumers/telecom-complaints/complaints-process-explained/