04-23-2021 02:04 PM
I have a Telus smart Hub in my home for internet service. Yesterday i picked up another smart hub in a telus store and told them it was for my RV which most would understand to be a non fixed service.
I set up the hub in the RV today and once activated got the following email;
Thank you for choosing TELUS High Speed Internet with Smart Hub. |
Now that your Smart Hub service is activated, we would like to remind you that TELUS High Speed Internet with Smart Hub is a fixed internet connection that can only be used at your designated service location. |
In the event that your Smart Hub moves from this designated location, your internet service will be blocked. |
I called but it is an hour wait - Can anyone tell me if the hub can be used as a portable internet connection in an RV?
Thanks,
05-25-2021 01:16 PM
Telus told me that if you've signed up for the "Rural Smart Hub" service, you cannot port the modem; it will only work when accessing the tower nearest to the location you registered with.
05-25-2021 08:11 PM
To add to @jtg575 's reply, not all cellular towers can accommodate the Smart Hub, thus the reason for lack of ability to move between locations. If you want a mobile solution, you would need to purchase a mobility plan.