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S25 Ultra satellite messaging.
The only two reasons I upgraded from my S23 was I thought it had Satellite messaging and I thought the stylus would allow me to take pictures using the button on it. The only thing better with it is the camera so far...... This issue with Satellite Messaging not working has REALLY made me upset. It would be nice to know when this is going to take place. The IPhones have it. Why not the Androids!!!!!??????
Phone got stolen, trying to swap sim but email option doesn't work..
My phone got stolen and i'm trying to swap the sim to a different device, however i keep getting A verification code cannot be sent to the selected email address at this time. To receive a verification code right away, please choose the SMS option. in the sim options. The two options are email and text and obviously text doesn't work as the phone is stolen. How can i resolve this? I want to setup my new phone so i can wipe my old phone through icloud. Can someone please help urgently?Concern Regarding Network
Dear TELUS Mobility Head Office, My name is Sayed, and my account number is [mod edit - private info]. I recently signed up with TELUS within the past week, and I would like to be honest in expressing my disappointment with the service so far. I am experiencing frequent missed calls where my phone does not ring at all, along with unreliable service and internet connectivity in several locations. I am an electrician and operate my own business, which relies heavily on phone calls and online access. Every missed call can mean a missed client and a lost business opportunity. This has already begun to affect my work, which is very concerning for me. I would like to understand whether this level of service is expected, or if there is something that can be done to resolve these issues promptly. I joined TELUS expecting reliable coverage and performance, especially for business use. At this time, I have also been approached by Rogers with offers for new phones and improved plans, which I am considering if these issues cannot be addressed. I would appreciate your assistance in reviewing my account and advising on any solutions available to improve service reliability. I look forward to your response and hope this matter can be resolved. Thank you for your time and attention. Sincerely, Sayed [mod edit - private info]Return label for Bring it Device
I have called customer service 9 times and all 9 times I have been told different things. They promised to send the return label within 48 hours which still has not been sent. Every time when I call telus regarding this matter, I have to spend at least 30 min to talk to a telus agent. You guys wasted my time and I am very unsatisfied with the service. I've still didnt get return label yet. And my return device period was expired. Please help me to solve this problem.
Mobility Offer Issue
I’m posting this to see whether others have had similar experiences and to highlight what feels like a clear bait and switch or, at best, serious internal incompetence. My TELUS services were up for renewal. Over several weeks, I received multiple calls from offshore representatives. While I respect offshore support teams. Later in November 2025 a call from Patrick He offered the following in writing, dated November 28, 2025: CAN–US–MEX Unlimited 100GB shareable 4 mobile lines at $30 per line iPhone 17s at $10 per phone Two TELUS/Bell fibre internet connections at $75 We agreed to proceed.Shortly after, the internet contract arrived and it was wrong. We requested corrections repeatedly. None came. Despite emails prompting us to “connect services,” we never received finalized contracts for mobile or internet.After requesting escalation, we were later told by another agent that the offer was “fraudulent” and that Patrick was a fraudster. Here’s where it gets absurd: someone else in my office accepted the same offer and received four Nubia Flip 2 phones (~$800 each) with TELUS SIM cards. If the offer was fraudulent, how did TELUS ship real hardware through their own systems? After two months, 50+ emails, and countless calls, another rep confirmed Patrick was a TELUS employee. The final response reframed the issue as if I were asking for a competitor price match—which I was not. I simply expect TELUS to honor a written offer made by their own representative. Has anyone else experienced written offers later denied, reps disowned, or deals reframed as “price matching” after the fact? I’m still open to resolving this reasonably—but honoring a written agreement should not be controversial.Thank you30-Day Late Reported From Bring-It-Back Charge — Unable to Reach Correct TELUS Team
I’m posting here because after multiple attempts over the past two months, I’ve been unable to resolve a credit reporting issue through customer service. id like to note that, I have consistently paid my regular TELUS service bills on time The issue arose from a Bring-It-Back device balance (~$400) that was billed after my normal payment due date • I could not pay the full surprise charge immediately, but I made additional payments anyway • I proactively contacted TELUS and arranged a formal 6-month payment plan, which is active and being paid as agreed • I recently made an additional $150 payment on top of the plan Despite this, TELUS has reported the account as 30 days late to both Equifax and TransUnion. This was not a missed service payment, but a delayed device charge that was addressed in good faith under an agreed repayment arrangement. I have called TELUS several times to resolve this. Each time, I reach offshore customer rep who are courteous but do not have the authority to review or correct credit reporting, and unable to escalate this to a credit reporting team. This has left me stuck in a loop with no effective resolution, despite my efforts to stay current and work with TELUS. I am requesting assistance from TELUS escalation / credit reporting support to review this case and consider a goodwill correction. Any guidance or escalation assistance from TELUS moderators would be appreciated. Thx, Adrian
Atrocious and Unstable Signal & Bandwidth in Whistler
This appears to be a community-wide issue in Whistler. There have been many conversations and complaints on social media and speaking with friends on Telus/Koodo who are experiencing major disruption of service. Can anyone at Telus provide information as to why I’m getting no signal/SOS throughout Whistler, or at least escalate this to someone who does? I can’t justify paying for this service when I’m not getting any, and on the occasion I get 1-2 bars of “5G” service, the bandwidth speeds are so slow I feel like I’m on dial up in 1999. It’s been bad for a long time, and significantly so in the last few weeks. I understand that population grows significantly around this time of year, and can impact service speeds, but this is ridiculous. Get the technicians out here to resolve this once and for all.Shipping Label to Bring My Phone Back
Hello, I had an EPP plan with Telus that ended recently and with that, I’ve been attempting to return my phone as it was part of the ‘bring it back plan’. I’ve called them three days in a row to obtain a shipping label and every time I’ve called, the rep has said that I would get the shipping label via text within 24 hours. When I call the following day to let them know that I haven’t received any text, I keep getting the same response that they’re having technical issues. It surely can’t be that difficult to send a shipping label via text, can it? I have not received anything to date and I’m getting increasingly frustrated. Does anyone have any suggestions about how I can get this issue resolved asap?
