Home phone 2 go throwing error as_5

[Wasabi]

hi,

 I am on pure fibre, using my google pixel 3 , trying to use this app, but after all the registration steps are done system throws this error

'error as_5' I tried contacting customer service, many times in last couple of months but no help , contacted many times but no resolution so far.

reaching out to troubled fellas like me who may have found a solution or at least was able to diagnose the issue.

thanks in advance

[timetowaste247]

What are you trying to do exactly? My best guess is you are trying to access settings on the home phone 2 but the app is failing. In that case, if you have a computer I would try using the web utility instead of the app on your phone. You can use the web utility from your phone but it's easier from a computer. I assume you have tried the typical stuff, power cycling, factory reset and reinstalling the app. 

[Wasabi]

Can you share more info and url of web utility?