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Device Care

Just Moved In

I purchased device car for $9 per month.  My husbands phone screen cracked (samsung), I put the repair order in online and it tells me there is nobody in my area that can fix the phone screen.  My other option is to pay $200 for a new phone,  I just want to pay the 50 bucks to fix it.  Finally get thru on the phone number and I am told by someone in Guatemala that the nearest repair place is in St. Catherines.  an hour and a half from where I live.  This is ridiculous  I have called and emailed.  Same response.  What kind of service is this?  Nothing in the cities near me??? Brantford?  Hamilton?  London?.  I would not have purchased this extended warranty had I known this was the case.  Neither Telus or Asurion can help me out. 
Anyone else?