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5G and LTE Mobility Signal in Lavington BC
Restoration Lands is the owner and developer of the Okanagan Industrial Eco Park in Beautiful Lavington BC . Because of the location of the Tower that serves this area, the 445,000 Sq.' Building, and most of the 18 Industrial lots, their tenants and employees suffer from very weak, or NO signal. We have been trying to contact Telus for years to see about a Micro tower to boost signal in our area. Cellular service is not a luxury, it is necessary for commerce, safety, security and could be a serious matter if contacting emergency officials in the event of an incident. Restoration Lands Inc. has invested heavily and has just completed infrastructure in Partnership with Telus to install Fiber along Learmouth road and our industrial park. RLI's goal; is to see 1000 jobs on this site when it is fully built out. We know that all of the companies and employees, as well as all of the neighbors will benefit from improved services as the existing tower is blocked by a hill, which is the culprit from the poor network. Can someone at Telus contact me and take this on ? Michael Molnar, CEO, Restoration Lands Inc.
Problem connecting with call back
I've had an ongoing issue with Telus callbacks. I'll arrange a callback re: a technical or billing problem. The chat service on a Telus website will promise a callback at a specific time, often the following day. Prior to the appointed time, a Telus Update will arrive by SMS saying an agent will call soon and asking me to make sure their Callback numbers aren't blocked on my phone. It also advises to answer with Hello and that there will be three attempts to connect. So far so good. But when my iPhone rings (from 1-866-558-2273), I hit a snag: the Interactive Voice Response requests me to press 1 to connect with an agent. But when I do so, the tone isn't acknowledged by the system. Pressing 1 over and over does nothing; the massage simply repeats that I have not responded and says there will be another callback. So frustrating! When I finally got through to an agent by using my landline this morning, she solved my original issue and said she would forward notes on the IVR glitch to the right technical department. In the past, however, I haven't heard back about the issue and doubt I will this time. Any suggestions?
Connection Fee Not Waived
Just received my first bill and it was a total surprise. The sales rep promised there will be no connection fee but I was charged $80 for that. I have the sales rep's phone number but he didn't call me back. He also promised bundle discount and which is not applied neither. What should I do?
Accessibility issues with interactive word games on mobile networks?
Hi everyone, I’ve noticed that some browser-based word puzzles don’t always load consistently when switching between Wi-Fi and mobile data. For example, while trying an unlimited spelling game mode during short breaks, the page sometimes refreshes or drops progress on mobile. Is this usually related to network optimization, caching, or browser handling on carrier networks? I’m also curious if similar issues can affect other lightweight, interactive sites and what settings might help improve stability.Bad Shipping Address - Can't Get My Phone
I've been a Telus customer for over 20 years. On Nov. 22, I ordered a new phone and plan, as my old one was due to expire, and I was on the buy it back program. On Nov. 24, I received an email indicating my new phone has been shipped via FedEx and provided a tracking number. On Nov. 25, FedEx called me and said the shipping address was invalid and to call them. Over the next couple of days I spoke to FedEx three times; the shipping label Telus provided only had the city and province on it. I tried to correct the address, but FedEx was not able due to restrictions that Telus put on the shipping. I asked for FedEx to send it to one of their outlets near me and I would pick it up in person. FedEx was not able to due that due to the shipping restrictions put on it. FedEx then informed me that only Telus can fix the problem. I still don't understand why FedEx would not have contacted Telus directly to resolve the problem, instead of involving me. Since then I have called Telus five times, and they either have refused to fix their problem, or said they have submitted forms to correct the issue. Every few days go by and no updates, package still stuck at FedEx. Finally, I receive notification from FedEx that they are returning the package to Telus as undeliverable. I contacted Telus one last time and wanted them to send me a new phone. The person I spoke to finally confirmed they would do it, and submitted forms for that to happen. I was supposed to receive an email when the new order is processed and shipped. Well no email has been received, and now I will need to call Telus again to try and get my new phone. It's been almost a month now, and I am now getting a notification that if I don't return my old phone soon, I will not get credit for it under the program. I am hoping someone at Telus will respond to this that can actually solve the problem, because I'm fed up and prepared to walk away.West Vancouver weak signal
I live exactly 10 minutes from downtown Vancouver (when the Lions Gate bridge has no traffic) but there is almost no Telus mobility signal. Thousands of people are affected by this problem in West Vancouver. 80% of the time when we receive a call it goes to messaging. 100% of the time that we can connect, the connection is partly garbled or intermittent with long periods of silence, and 50% of the time the connection drops after a while. Many of us have land lines just because cellphone service up here does not work as required by law. I was told this is because the closest cell tower to the upper British Properties (Chartwell/Eyremount) neighborhood in West Vancouver is in Ambleside by the ocean, about 3.5 km away. I received a text from Telus today that said <<TELUS Msg: Valued Customer, our network in West Vancouver just got better. ... This investment in a new cell tower will mean fewer dropped calls, faster loading times and a more reliable connection in West Vancouver.>> When I clicked on the link provided (telus.com/sl/mPNaz5O9pJ), it gives a list of "cities with improved coverages", BUT West Vancouver is not one of them! What is the problem? Why is a cell tower missing in the first place? Why is Telus installing cell towers but ignoring thousands of customers in our neighbourhood only 10 minutes away from downtown Vancouver? Why does the text message imply a new cell tower but the list does not include West Vancouver?
Never received call back
I was promised a call back within 24-48 hours and never received one. I then contacted Telus and was told the supervisors/managers are busy and it will be another 24-48 hours, and still no call back. It has been more than a week now that I have been waiting. Am I supposed to keep calling in and hearing 24-48 hours without anyone actually fulfilling that commitment?
Telus website, app, and chat are garbage
Wow, where do i start? The website has a linking problem between the Mobility/Manage/Pre-Auth function and the next page that should launch. I tried using the app and it just open the webpage. I told the chatbot this and it was dumber than a sack of hammers, including NOT EVEN KNOWING WHAT THE PROPER TELUS DOMAIN IS. After nearly an hour of trying to work with the chatbot i phoned in, navigated the complete trash phone support system and got a human. The human fixed the situation in 10 minutes flat. Telus - why don't you spend more time and money on your website and automated support instead of phoning me every day trying to get me to buy more of your services. 0/10
Google Play Charges to my Telus Bill
Hello, I got a Google Pixel 3 watch when I renewed my mobility contract back in March 2025. In June 2025 I started getting random Google Play charges added to my Telus bill, apparently through my watch 'phone number'. I have never setup Google payments through Mobile Carriers on my Google account, transactions are always through my bank. I checked my Google transaction history, my payments and subscriptions, payment methods etc and these transations do not show up ANYWHERE! When I first contacted Telus they told me they could not tell which vendors the charges were from, but they were able to provide a corrolation ID for each purchase. I submitted a Unauthorized Charge Claim to Google and they came back with the automated message: 'After reviewing your claim, we were unable to confirm fraudulent activity in this case, so no refund will be provided by Google at this time. If you would like to pursue the matter further, you can reach out to your financial institution.' The problem with that response is, my bank can't help because these charges weren't through my bank. I then contacted Telus again via phone, and this time they were able to tell me the charges were for Snapchat, and Audible (I don't purchase anything through either of these apps). I asked for the corrolation ID's for the newer charges and the woman said she couldn't provide them. Yet when I contacted them again through live chat they were able to provide the IDs. I then submitted another claim and received the same response. To reiterate, these charges have not appeared anywhere else across my accounts; Google, Snapchat, Audible etc, they only show up on my Telus bills! I do not have Mobile Carrier set up as a payment method! The charges are now up to $32.15. I don't know what else I can do so I am hoping to see if anyone else has had a similar situation. Thanks for reading!