Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

Resolved! Statement

How do i see my statement online

Resolved! Security update for Moto G (3rd-gen)?

The device update schedule stated that there was supposed to be a security update released for the 3rd-generation Moto G on July 14. I haven't received any update yet. I just checked the device update schedule and it no longer says anything about a s...

Sean by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! problem with text inbox

As of yesterday, I cannot open my texting inbox. I have an old flip phone, Samsung SCH-a645. An incoming text does appear, and I can view it, but when I try to open my inbox, the phone goes blank and shuts down. Sometimes I get a blue screen that say...

iah by Just Moved In
  • 2 replies
  • 0 kudos

Huawei P9 and Mate 8 Compatibility

I'm currently looking into purchasing a new phone and have been interested in the Huawei P9 and Mate 8. If anyone could provide information on whether they are compatible with TELUS networks, that would be greatly appreciated! Here are the model deta...

Raine by Organizer
  • 3 replies
  • 0 kudos

Unlock iPhone 4

Hello!I`m from Russia, and I`ve got the problem. Recently I bought on ebay Iphone 4. Seller confused orders, and sent me to a locked phone, it is locked to the carrier Telus. How can I unlock this phone?

AlexZ by Just Moved In
  • 3 replies
  • 0 kudos

Moving to Australia

Hello, I'm moving to Australia in a couple months and trying to find out if Telus's iPhone 5 would work there or if any Telus iPhone would work there? Thanks, Sarah

Password error message at home - can't send email

I am unable to send email over wifi at home or connected elsewhere on my iPhone 6 Plus nor iPad and am getting an email password error message even though it's unchanged.I can receive mail and Internet is working.

Nel3 by Neighbour
  • 18 replies
  • 0 kudos


Is there any way, you can test a phone before getting in a contract for 2 years I'm kinda stuck between two phones and don't know what to do