FR
Help
Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Ask a question

contract renewal - can I BYOD?

Even though it doesn't seem to matter much to Telus in terms of offers/discounts, I'm a long time Telus Mobility client, where in the past when my cell contract is up for renewal, I just pick the new device either in store or online but I am consider...

sammysjeep by • Helpful Neighbour
  • 1008 Views
  • 2 replies
  • 0 kudos

Prepaid plans

Hello. I am traveling back to Canada in a month to visit family. I'm just wanting a prepaid plan for about 5 weeks only, but I cant find cancellation policies anywhere and don't wanna get stuck with paying alot of money when I leave to go back home. ...

No service for a month. Telus says the problem is me.

I'm at a complete loss here.Since travelling to Vancouver and back to Toronto a month ago my service has gone down the gutter. In fact, it's as though it gets worse every day. Dropped calls, calls that don't connect, vmails received with no missed ca...

Lundon by • Friendly Neighbour
  • 955 Views
  • 1 replies
  • 0 kudos

Order Cancelled

Has anyone else had an order cancelled, without explanation? And after hours waiting to speak to someone, I was told the "SYSTEM" cancelled it. No reason, no explanation and NO HELP. The Telus Rep (who was professional) said I must re-enter order and...

gamacleod by • Just Moved In
  • 817 Views
  • 1 replies
  • 0 kudos

Bring It Back Online

I’ve registered my device to “bring it back” via online and I’m not sure what to do next. Will I get an email with the next steps soon? My plan ends in 7 days and I’m not sure what to do. Will they ship the new device I chose after my plan ends?

DeeJayGee by • Just Moved In
  • 590 Views
  • 1 replies
  • 0 kudos

Samsung S22 ultra is laggy/slow what to do now?

This is by far the worst Samsung I've ever owned and I tried returning it but Telus has a 15 day policy and I'm at 45.The phone is laggy switching between apps, texting, surfing the web even is just stuttering. Camera is extremely slow and I can neve...

TylerS by • Just Moved In
  • 852 Views
  • 1 replies
  • 0 kudos

Bring It Back Online

I went through the process of picking a new phone online and preparing to return my current one, but when I finish everything there’s just a “summary” at the end and it doesn’t say what to do next. My plan ends in 8 days, do I have to wait until it’s...

DeeJayGee by • Just Moved In
  • 522 Views
  • 1 replies
  • 0 kudos

Resolved! Dual sim on XCover pro

I am looking to get a dual sim phone to have my work number and personal number on one device.I am a big fan of removable batteries and have identified this phone: Samsung Galaxy XCover Pro - SM-G715UZKDXAABut reviews seem to indicate that the dual s...

Copyright © 2023 Khoros, LLC