Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

Additional fee from post office for new phone?!

I just ordered a new phone and paid through Telus etc. Now I’m left a note on my door that I need to collect it at the post office with ID (previously it just needed a signature) and owe an additional $37!?!I honestly should have gone in store but wi...

Smarthold by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Pixel 7 Pro March 2023 Android Update

Does anyone know the day Telus will post the 05Mar2023 Android update? Google says it was released on March 5th. It apparently has fix for screen flicker and resolves difficulty unlocking phone.

ebaylow by Organizer
  • 4 replies
  • 0 kudos

Easyroam Billing Problem

My question is this.I am currently travelling in Asia fro the month of Feb and Mar. before I left I contacted Telus about Easyroam, and they said that I did not need to worry about roaming charges when I am connected to wifi. I have been careful to t...

arthbull by Friendly Neighbour
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Poor Customer Service

Why is Deb of Billing Escalation Department of Telus Mobility so unreasonable?She is very rigid and kept saying that she followed Telus internal policy. She has no sense of customer service, working in the wrong business.I was charged for 4 day’s ser...

Morerice by Just Moved In
  • 1 replies
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Telus stole my old device and refused to credit me.

I have a major issue, and I'm not getting any help.I recently pre-ordered a Galaxy S23 Ultra 512GB under the EPP on February 4th, 2023. Received the device on February 8th, 2023 and activated my new line. I was told by an agent over the phone that I ...

Samsung S21

Hello, I've had my phone for almost 2 years now. After recent update my phone won't recognize the nano sim card, nor the one that was originally in the phone or a new one I tried. I did pay for extra protection. However Telus won't even look at it. T...

S-walsh by Just Moved In
  • 2 replies
  • 0 kudos

move samsung smart watch to another phone number

hi,I have several handsets under a small business account. One of the phones also has a Samsung smartwatch tied to it so that when a text message is sent to the phone, the smartwatch also gets the message. My question is ... can the same smartwatch b...

paulk by Just Moved In
  • 4 replies
  • 0 kudos

Resolved! Travelling in Mexico - need some info/help

I'm in Mexico. Somehow my on-line banking is locked and says to call 1-800-796-2555 for help with your account.Tried calling this number but I get a message saying outgoing calls to out of country must start with + then country code - what is the cou...