Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Password reset by some Telus associate

I got a call from Telus mobility promotion team associate Jack Smith Code Jack 1432, he asked me for my username and password and sin and when I refused to do so, he tried to reset my password and tried to get my Telus account without my permission. ...

Jagjit by Neighbour
  • 941 Views
  • 2 replies
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Area code 368 is a pain

Several APPS (Petrocan) and restaurants including Mexican Kitchen in Whistler don’t recognize my phone number as being valid.It appears the 368 area code is problematic.Lift your game Telus!!

Billing/Account

I cancelled my plan and hopped on my gfs plan b/c it was cheaper. Was told telus would add remainder of account balance to new bill. That didn't happen and now I've had to pay the outstanding and have a late payment. Anyone have any ideas?

Wk2399 by Neighbour
  • 734 Views
  • 1 replies
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Order cancelled due to 'system problem'

I found a good deal on black Friday for an iPhone 14; now Telus cancelled the agreement.How can that be? A binding agreement all watertight a Telus just goes and pulls the carpet out.Ever heard of small claims court? Ever heard of class action?Anyone...

mart1n by Neighbour
  • 837 Views
  • 1 replies
  • 0 kudos

Resolved! "Emergency Call Only"

I have a prepaid plan on a phone, but I noticed recently that I couldn't call or text and it would say "Emergency Calls Only" if I tried. I was recommended to reset the network setting and turn the phone on and off, but I haven't seen any changes to ...

jlin0888 by Neighbour
  • 4520 Views
  • 5 replies
  • 0 kudos

EPP Price Match - no response

Submitted two requests within the price match period via the price match form and received text confirmation that the requests went through and will be processed within 15 days. It’s past the deadline and haven’t heard anything, and I see no adjustme...

alphs by Neighbour
  • 988 Views
  • 1 replies
  • 0 kudos

Where is my phone?

I did an online device trade in with Telus back in December 2023. According to Telus Device Trade-in instructions, I should get notified by SMS when they have received and assessed my device but I didn’t receive anything from them at all. I started t...

cindy_t by Neighbour
  • 3064 Views
  • 9 replies
  • 0 kudos