FR
Help
Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Ask a question

Pinwheel App

Has anyone used the pinwheel app? Does Telus support all the phones? like the Genesis 2?

UberSpeed by • Friendly Neighbour
  • 50 Views
  • 1 replies
  • 0 kudos

Billing cost increase - notify using text or email

Recently, the cost of Stream+ went up by $5. I was notified only by way of a small paragraph at the very bottom of my February statement after the long list of my calling history - which I never look at. As a courtesy, Telus should tell us through ei...

cajr888 by • Neighbour
  • 130 Views
  • 1 replies
  • 0 kudos

Literally aging wating for Telus Fraud Team...

I reported fraud to Telus weeks ago, and was told that the Telus fraud team would get back to me within 10 business days. It has been longer than that (17 business days), and still, I have not heard anything. I also reported the fraud to the governme...

Dan57 by • Neighbour
  • 340 Views
  • 4 replies
  • 0 kudos

Status of Trade In Device

Hi,We mailed in our Iphones in January 2025 for trade-in, over 8 weeks ago and received the gift card for the value of one phone but still waiting on the other one. We have emailed trade in support a couple times without replies and called Telus, mes...

Neal2 by • Neighbour
  • 92 Views
  • 1 replies
  • 0 kudos

Speaking With An Agent

Can i speak with someone on how to cancel all my plan with telus , both home internet and mobility Never have i been stressed out like this just to reach out to customer support about service Poor service

Resolved! Phone Promotions

Hi all, I received a call with an attractive promotional offer. I asked for it to be verified via email and they sent an email from - [email protected]. The email was a little short on details so I asked for further clarification, which ...

Tmac99 by • Neighbour
  • 239 Views
  • 1 replies
  • 0 kudos

Mexico Nighttmare

I’m facing a serious issue with Telus that’s impacting my business and personal communications. While traveling in Mexico, I was advised to switch to a $115/month plan to avoid roaming charges, but Telus never activated it. Instead, charges piled up ...

Dean21 by • Neighbour
  • 117 Views
  • 0 replies
  • 0 kudos

Resolved! Absolutely no support

So Telus gave me a deal which included a new phone. Pretty sure it’s not a scam, but time will tell. The phone arrived Friday Mar 14 but it was the wrong one. A Telus rep called me to rectify the situation and sent a label to return the phone I had r...

Marad by • Friendly Neighbour
  • 468 Views
  • 7 replies
  • 0 kudos
Trending tags
Friendliest neighbours
View all
Copyright © 2025 Khoros, LLC