June
June
June
Hi @bailx13 I'll send you a message
- Eric
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June
August
Bring it back is 100% a scam. I have 3 business lines - they sent a single text message to my employees line. Did not email me, did not leave voicemail, did not send a letter and now they will not let me "bring it back" and are charging me $900 for an outdated, 3 year old phone that trades for a couple hundred max on marketplace. What a joke. I just signed up on a new promotion with them and will be cancelling all of my lines and switching immediately. I will never do business with such a crooked company again.
August
Hello. We're here to help. Please feel free to send us a private message and we can discuss further, thanks.
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August - last edited August by A-B
I have a business plan with 3 lines. One of the phones, which I don't use, is on the bring it back program. It's due to go back - or was in July.
August
Hello. We've edited your post as the signature contained private information. Please do feel free to send us a private message if you'd like to discuss this further!
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August
August
In the top right corner next to your round profile pic you'll see a little envelope icon. Click on that, and on the next screen (your Inbox) there's a small purple icon near the middle of the screen. Click on that, enter 'TELUS_Support' in the 'Send to' field, give it a subject like an email and then compose your message and send it off.
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August
head office ended up reaching out to me and after about a month i got it resolved but it was a nightmare, I’ll never mail my phone back to them EVER again
September
I had this happen. Its disheartening, especially since mine only had a small crack on the back that apparently costed me $500. I have no proof that there was more damage on it that they were claiming, which I know there wasn't and the fact that we have no option to keep the phone we just paid $500 for. So I obviously will never do a “bring it back” program again, and I should have just kept the phone in the first place if I knew, in the end, I would be paying to keep nothing.
October
This almost exactly happened to me just now. My phone was mint and I have to pay the full amount now and I am livid. I tried to resolve it via the chat but all they did was gaslight me and call me a liar by saying it wasn’t in the condition I said it was in via the estimator tool and then disconnected the chat before I could even respond. Completely unprofessional and rude. My husband and I have two mobile phones and a home phone with them and while I cannot cancel my plan now because I already have a brand new phone, I will be cancelling my home phone and my husband’s renewal is in 2 months and needless to say we will not be renewing. This program and obviously company is a complete scam and highly unethical and I will be telling every single person I know not to do it and reporting this to the CCTS.
October
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