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Waiting months for money owed to be sent back

Has anyone else had a hell of a time getting Telus to give them back money owed to them? It's been 3 months since I cancelled and I can log in and see "-$325" in my account. Support said it would be sent by cheque after the first billing cycle ended ...

trails by • Neighbour
  • 36 Views
  • 1 replies
  • 0 kudos

How to talk to escalations?

Currently at install appointment 5 for business fiber. Definite lack of communication going on inside Telus. Nobody showed up for the appointment today at all. I have been calling customer service, sales, using the chat all trying to get in touch wit...

Unexpected Charges on Telus Business Bill

To all small business owners out there, I want to share my experience with Telus Business and the shady tactics they use to secure sales. After specifically asking if there would be any additional fees beyond the agreed-upon charges. I was assured by...

rightarm by • Neighbour
  • 186 Views
  • 3 replies
  • 0 kudos

Added info on Business connect

Where could I obtain further info on this application? (Business connect) Documents?Are there online courses?Videos... thanks Appreaciated it!

Billing Concerns

I have recently converted to TELUS secruity. I was taking over an existing account, after many calls to make this happen and the reps causing issues at the time of installation, I have not been able to get anyone to help me with the understand everyt...

Telus Box wrapping

Hello! I am in Sechelt, British Columbia, and on the Board of Directors of a local charity. There is a Telus box in front of our building and we are interested in having it vinyl wrapped. We would have a design contest among our members, and we would...

karmad66 by • Neighbour
  • 115 Views
  • 1 replies
  • 1 kudos

Support Request Not Working

When calling Telus, they claim they are unable to help and request the customer to file a "BUSINESS SUPPORT REQUEST" online. The form does not work. It does not allow you to submit a request online.

TelusLVR by • Neighbour
  • 261 Views
  • 3 replies
  • 0 kudos

Billing/connection issues for small busineses

Since October 12, I have been charged the cost of a mobile phone line for a smartwatch. To add insult to injury, Telus has not even been able to activate the smart watch on its network. I have had active customer service calls on this since December ...

p0whiteley by • Friendly Neighbour
  • 125 Views
  • 0 replies
  • 0 kudos

Feedback to customer service

Hi, I have been contacting with a purchase issue. Every agent who speaks will tell me that they will get back to me and I have been following up from last 2 months. Today, I came to know from one of the managers that he cannot find the notes related ...

Multiple Tasks Unresolved Due To Website Issues

Given that there is no other place to provide feedback, or get through the unbelievably dense virtual agent to speak with someone who cares, I’m posting this here after well over an hour of frustration attempting to do basic tasks: * Update billing a...

bjr by • Neighbour
  • 265 Views
  • 1 replies
  • 1 kudos
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