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Latest topics

Over head cable

I am trying to get information on having an overhead Telus cable temporarily removed to allow a crane to drive onto a property. I'm located in Pender Harbour BC

ADU by Neighbour
  • 139 Views
  • 5 replies
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Business connect service down

I find it interesting that our business connect phones can not take calls today. We are told to contact customer care. IF you try to call in all you get is a busy line and if you go to chat it says service unavailable and it ends the chat. The update...

Kevin5 by Neighbour
  • 133 Views
  • 1 replies
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Telus box graffiti

Hi there, Can you tell me if you supply the paint to cover boxes? We are at the corner of Southgate St. and Vancouver in Victoria and I am not sure if Telus has repainted as needed or if there is a paint you supply? Thank you. Have included some phot...

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Graffiti removal

Hello, there is Telus box in front of 1640 Myrtle Ave in Victoria BC, that is covered in graffiti. Could you please let the appropriate people know in order to have the box cleaned up? I appreciate your help with this, thank you. All the best, Andy T...

Athaler by Just Moved In
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  • 1 replies
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Graffiti Removal - TELUS Box

Hello. I am reporting a graffiti covered green TELUS box which is located on the property line at the address 1460 Barclay Street. The green box is physically located on Nicola Street near Ted Northe Lane (the alley parallel to Barclay Street).I've i...

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Not receiving calls from certain numbers on voice over fiber

Hi, hoping I can get some help. A few months ago, our business was told copper wire was being retired in our area and switched over to fiber optic. Our phone is currently on voice over fiber. Since then, we've had a number of clients tell us that the...

SP1 by Just Moved In
  • 311 Views
  • 1 replies
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Customization

Are you able to assign a custom ringtone on the Telus Biz Connect App on Samsung?

Resolved! Public payphone booths

I want to have a phone booth removed from my driveway. The booth is broken, no door, ugly, the phone itself is broken and the line is not even working. It blocks the vue trying to get out of our driveway. I have contacted Telus chat, they could not h...

SueH454 by Just Moved In
  • 727 Views
  • 2 replies
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Wrong Business Internet Invoices

I've encountered billing discrepancies with Telus, resulting in what seems to be overcharges for my account. The details reveal a pattern of being double charged for each billing cycle. Specifically, my invoice from December 7 was $94.50, with a due ...

Senthi by Just Moved In
  • 1023 Views
  • 4 replies
  • 0 kudos