In-building work completed 2.5 years ago, entrance cable STILL not placed.
Commercial site in Edmonton (156 St, 116 Ave). TELUS installed the in-building fibre here roughly two years ago. Riser is in, terminated to the SFP in our equipment room. The building is physically ready. What was never done is the entrance cable from the street to the building demarc. Addresses on both sides of the client (117ave and 115ave) are serviceable; 116 shows as not serviceable, which I believe is just reflecting the missing entrance facility rather than explaining it. There's a ticket from 2024. Over two years and half years on, we still can't get a status on the entrance facility as a distinct work item, or a straight answer on whether permits, pole make ready, or a design change is the actual holdup. Can a moderator get eyes on this and contact me via DM?
TELUS Business Internet — selective IPv4 destinations unreachable while others work
Seeing what looks like a selective upstream routing/blackhole issue on TELUS Business Internet in the Spruce Grove/Edmonton area tonight. The circuit is up. Static IPv4 /30; TELUS gateway is reachable with essentially no loss. However, some Internet destinations are completely unreachable while others work normally. Directly from OPNsense: 1.1.1.1, 8.8.8.8 and 9.9.9.9 all have 100% loss. Google IP 74.125.195.102 also has 100% loss and TCP/443 times out, while Google IP 142.250.69.174 has 0% loss and TCP/443 succeeds normally. Both Google IPs use the same WAN interface, default route and TELUS gateway. I also captured traffic on the physical Proxmox NIC connected to the TELUS handoff. Traffic to 74.125.195.102 physically leaves the WAN NIC toward the TELUS next-hop MAC, but nothing returns. Traffic to 142.250.69.174 leaves through the same NIC/next-hop and immediately receives ICMP replies and TCP SYN/ACKs. Local causes have been checked: OPNsense routing/default gateway is correct, CrowdSec is not blocking the affected IPs, Proxmox nftables/iptables/ebtables/tc are clear, and the physical NIC has zero RX/TX errors or discards. The issue also reproduces directly from OPNsense. DNS was collateral damage. Unbound normally forwards over DoT to Cloudflare 1.1.1.2/1.0.0.2, which also became unreachable. Disabling those forwarders and using recursive DNS restored most service, but selective IPv4 reachability remains. And just to top it off, the password I have recorded for my TELUS ONT no longer works. I tried resetting it and using the default credentials afterward, but still cannot access the ONT management interface. Anyone else on TELUS, particularly Business Internet in Alberta, seeing selective destination/prefix reachability tonight?
Telus Business Wifi - 2.4ghz mode
Telus business wifi - using business meraki and direct router portal Need to set up dedicated 2.4ghz band for smart things in office. Support ticket portal is broken, will not allow a ticket to be generated. Both Meraki and router portal do not have an option for this to be turned on.
Cannot get IPv6 to work on Business Fibre Internet 3G
I recently had Business Fibre Internet installed in Coquitlam. I have the Nokia XS-230X-A ONT which I can plug directly into my router or into a switch and then have multiple routers connected the switch. For IPv4, this setup works great. I have one router for my home use and one router for my business use. I am getting very close to 3 Gbps through both routers. Previously, when I lived in Surrey, I had a very similar setup although only a single symmetric 100 Mbps pipe. At that time, there were no issues getting IPv6 to work on both of my routers. This time around, I have tried two different routers with no success. Router 1 is a Unifi UXG Fiber and Router 2 is a pfSense In both cases, I have set the routers to request an IPv6 prefix using DHCPv6, size 56, and not wait for an RA Given an almost identical setup between the two locations (Surrey and Coquitlam) I am quite surprised to see no IPv6 support in Coquitlam despite it working when I was in Surrey not too long ago.
Need to cancel Business Internet in ON -- early lease termination!
Hello there, I signed a 3-year contract for Telus 1.5/940 fibre internet on Sep 2025 in Scarborough, Ontario M1G....and now I'm left with equipment I can't use! I had a 12-month lease on my home, but it had to be terminated early due to mold toxicity that rendered the unit uninhabitable. The landlord agreed to let me out on January 31. I can't continue Telus internet service at the address, as I've moved out; not because I wanted to, but it was unsafe to live in. My new address doesn't allow any more Telus lines to be installed. Customer service checked and confirmed as such. Telus and I are both in a catch-22. I have a modem and NAH I'm not able to use, and Telus is unable to fulfill their end of the contract due to circumstances beyond both their & my control. I repeat: Telus is NOT able to fulfill THEIR obligations to the contract. I raised a ticket with the appropriate department. On Jan 30, I had a phone call where the agent told me they'd escalate this to senior cancellations. He said I'd get a call back in 48 to 72 business hours. It's nearing 2 weeks and I've yet to hear back. My company has been a faithful Telus business customer since 2019 with 2 mobile lines that remain in good standing. In fact, last February we renewed both lines for a 2-year term. I've been happy with my business internet. If I move to another province this year, I'd bring it there in a heartbeat. It just makes no sense for Telus to charge for a service they can't provide. I am leasing the current address until the end of August 2026. I hope it won't take a CCTS complaint to get things moving, so my request is to suspend the contract until I am at an address that Telus can service, or, failing that: void the contract. My business internet is a separate account from my business mobility, as Telus has told me that they can't be combined under business. Your prompt action is much appreciated. Best, Alexander
Fiber issues and business down
We have changed a firewall and spent 2 days with Telus to get it operational. We were working than a few hours later go offline. Was told it was resolved last night. Today we are down again, no internet, emails, business connect voip phones etc. Called telus support and they advise it is a hardware issue at their end and a tech can get to it Tuesday. Is this common and what restitution is there when I have to shut my office down for two work days to wait for a tech to fix their issue?Business phone over fibre not working - need re-programming help!
Hi, I'm hoping a community manager sees this and can help me out. My business uses Telus over fibre for our business phone. It has not been working all day (both incoming and outgoing) and when I called tech support they told me that from their end, it also shows the line is not working and that the programming is completely missing. I asked them if they could please reset the programming but the tech support said they are unable to do it from their end and need someone from the back end to do it. Unfortunately they cannot give me an ETA on how long this will take but said it's typical to take up to 24 hours. Can a community manager please help me escalate this issue? It is severely impacting my business especially it being the end of year which is my busiest time, I have a case number if that helps. Thank you!
Can I replace the Cisco Mareki MR28
We just recently switched to Telus business fibre optic. The Cisco Meraki MR28 was included but I need extra coverage with a mesh system (it’s a multi-level building and the Telus router-modum is in the basement, connected to the Cisco). Is it possible to just disconnect the Cisco and replace it with my own mesh system from Netgear?Fiber in our building
Hi, We are a small indigenous non-profit in the Vancouver DTES and currently have the fastest Telus can give us, which is 50 Mbps down and 4 Mbps up. This is not sufficient for our needs in moving to VoIP and more cloud work. We did contact Telus and I asked they suggested a link http://www.telus.com/i-want-fibre (that didn't work) to ask for fibre - we are at Dundas and Wall Street and want to know if we will get fibre in the future? Thank you
