Telus Business Wifi - 2.4ghz mode
Telus business wifi - using business meraki and direct router portal Need to set up dedicated 2.4ghz band for smart things in office. Support ticket portal is broken, will not allow a ticket to be generated. Both Meraki and router portal do not have an option for this to be turned on.
Buisness being left with no service or phones for weeks
One of my stores, has had the internet go out and with it our phones. After a painful trip through the AI IVR an agent told me the first appointmnt I can get in in July. I find this highly unprofessional and insulting that a business level service feels its ok to leave one of my stores basically shut down for 2+ weeks. I asked to to speak with someone higher but was refused. How can I escalate this and get some service?
Cannot get IPv6 to work on Business Fibre Internet 3G
I recently had Business Fibre Internet installed in Coquitlam. I have the Nokia XS-230X-A ONT which I can plug directly into my router or into a switch and then have multiple routers connected the switch. For IPv4, this setup works great. I have one router for my home use and one router for my business use. I am getting very close to 3 Gbps through both routers. Previously, when I lived in Surrey, I had a very similar setup although only a single symmetric 100 Mbps pipe. At that time, there were no issues getting IPv6 to work on both of my routers. This time around, I have tried two different routers with no success. Router 1 is a Unifi UXG Fiber and Router 2 is a pfSense In both cases, I have set the routers to request an IPv6 prefix using DHCPv6, size 56, and not wait for an RA Given an almost identical setup between the two locations (Surrey and Coquitlam) I am quite surprised to see no IPv6 support in Coquitlam despite it working when I was in Surrey not too long ago.
Need to cancel Business Internet in ON -- early lease termination!
Hello there, I signed a 3-year contract for Telus 1.5/940 fibre internet on Sep 2025 in Scarborough, Ontario M1G....and now I'm left with equipment I can't use! I had a 12-month lease on my home, but it had to be terminated early due to mold toxicity that rendered the unit uninhabitable. The landlord agreed to let me out on January 31. I can't continue Telus internet service at the address, as I've moved out; not because I wanted to, but it was unsafe to live in. My new address doesn't allow any more Telus lines to be installed. Customer service checked and confirmed as such. Telus and I are both in a catch-22. I have a modem and NAH I'm not able to use, and Telus is unable to fulfill their end of the contract due to circumstances beyond both their & my control. I repeat: Telus is NOT able to fulfill THEIR obligations to the contract. I raised a ticket with the appropriate department. On Jan 30, I had a phone call where the agent told me they'd escalate this to senior cancellations. He said I'd get a call back in 48 to 72 business hours. It's nearing 2 weeks and I've yet to hear back. My company has been a faithful Telus business customer since 2019 with 2 mobile lines that remain in good standing. In fact, last February we renewed both lines for a 2-year term. I've been happy with my business internet. If I move to another province this year, I'd bring it there in a heartbeat. It just makes no sense for Telus to charge for a service they can't provide. I am leasing the current address until the end of August 2026. I hope it won't take a CCTS complaint to get things moving, so my request is to suspend the contract until I am at an address that Telus can service, or, failing that: void the contract. My business internet is a separate account from my business mobility, as Telus has told me that they can't be combined under business. Your prompt action is much appreciated. Best, Alexander