Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
When I log in it says I have 0 services, but had internet and TV set up this morning by a tech. I've tried linking an account but it says we are linked already.
re: VIP5662W boxBoth of these issues are intermittent. One is that the Telus remote only sometimes controls the volume of my HT amp. The other issue is that the volume disappears completely and I can only regain sound of I pull the power cord from th...
I have read earlier posts concerning activating the USB port on the ISB7150 PVR unit to archive the recordings to an external hard drive; this was dated 2014. In a later post Telus had indicated that the USB port activation for this purpose was under...
We have 2 WEB6000Q extenders - which we are/were using to extend our WIFI for OPTIK TV.All of sudden a few weeks back the 2 TVs attached to each of the Extenders will no longer receive sufficient WIFI signal to run OPTIK TV and PVR. So we are looking...
Hi guys, Has anyone had any luck with ubiquiti gear and optik? I already know that we need to allow the optik multicast packets, but has anyone figured out which IP ranges they are using for Edmonton, as I also need to allow those through the firewal...
Hi, over the weekend I signed up for the Optik TV and internet promotion Telus was offering where you get an iPad for free. The Optik TV stuff came today, but I’m just wondering if anyone knew how long it would take for the iPad to arrive. Thanks!
I'm unable to get any audio from my sound bar (Polk Audio soundbar 4000). The speaker is connected to the TV by optical audio out port. This is the only option as the sound bar does not have HDMI. I have tested the soundbar on other smart TV and the ...
Hi why there’s no picture on my Optik tv
I currently have the Optik 4K PVR and 4K wireless box, if I purchase an older HD wireless box from someone will I be able to connect it? will PVR's set to record to the 4K PVR transfer to it?
Have connected slimeline 2 remote with tv and can turn tv on/off but to picture available
