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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
  • 0 replies
  • 1 kudos

This company is a scam

Do not trust this company with the word “free”. I was tricked into accepting this offer with a Koodo promo that was supposed to be “free”. I guess nothing in this world is free, silly me. Now I owe $160 for a Telus account that I didn’t even know I h...

Jennakb by Just Moved In
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  • 0 kudos

Resolved! Outdoor Camera not triggering at all events of activity.

I just had this system insalled this week, and already am disappointed. The camera only seems to be triggered by half of the activity events that occur - what's the point of a security camera if it doesn't pick up everything it's programmed to? How d...

2065AG by Just Moved In
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Is there a way to get support from a human without calling?

Also, boy do I have some complaints about the system. I came over from Vivint last year (because Telus acquired them.. yay.) and this system is a total down grade from what I had with Vivint. Just to list a few reasons why:1. Only recently they got s...

ETx13 by Just Moved In
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  • 0 kudos

Door to Door Salesman Deciept

I see many post that are similar to the one i am about to write hear. How do these guys get away with it. In February a door to door Telus representative came to my door with an offer to install Telus Security as Telus was on a big promotion campaign...

Can’t arm and de-arm directly on panel

Hi,I need help I can no more de-arm my panel directly with my code I need to use the Telus MC appI call support about it and the only thing they do is reset it?

fs5qc by Just Moved In
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telus ap wont load

I have my tech appointment for install early tomorrow morning. Telus office customer service is closed for the weekend and my telus ap that I downloaded ready for install appointment says that it "cannot load my information". Can the tech help with t...

Resolved! Is [email protected] legit?

Received a home security quote from the below email id and he claims to be working for telus. Can someone confirm if mailto:[email protected]? The deal is quite tempting however when discussing the quote with another telus agent (.com email id), she ...

Trotter84 by Just Moved In
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  • 0 kudos

How to cancel Telus home security due to faulty product

How do I get out of a contract with Telus home security? I read there is a fee to cancel but ever since the day we had it installed we’ve had nothing but issues. Even if our wifi reset or any password change occurred we are charged $150 for a tech to...

Anjcp by Just Moved In
  • 3 replies
  • 0 kudos