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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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  • 1 kudos

Phone Number Monitoring Centre

I have 24/7 monitoring and protection with the "control" plan. Is there a phone number where we can reach the monitoring centre in case of an alarm/false alarme, etc? I know they will try to reach me first, but I believe it's something important to h...

Key pad door lock.

Our front door lock is set to auto lock. Some times it will lock but send a message that it is unlocked. I have stood there and watched it lock and get a message it is unlocked. Then it tried to lock once , didn't lock beeped 3 times, stopped and sen...

Security App not sending Signal to Activate Alarm

As of yesterday (June 22) my mobile app stopped sending the signal to activate the home alarm. My whole family is experiencing the same problem. Activating via the panel works fine, but not using the phone. We also have the garage door activation, bu...

Screenshot 2024-06-23 at 12.01.24 PM.jpeg

D2D alarm system checks?

someone has been going door to door in my neighbourhood (H3Y) claiming to be a TELUS rep whoneeds to check out the home security system inside the home, even in homes that don't have TELUS systems. We all assume this is not legit and have reported th...

Home Security App

Why is it so slow to show me the video captured by the doorbell? It takes forever to get the video to play on my pixel 8. It doesn't matter if I am connected to 5G mobility network or wifi.If it was a critical nature the emergency would be far over b...

Gramps by Friendly Neighbour
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TELUS Graffiti Utility Boxes

Hello,I am wondering where I can report graffiti on utility boxes all over Vancouver, BC. I have trouble finding an email on the TELUS website to report the graffiti all around my neighborhood. Thanks.

Mi1 by Friendly Neighbour
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Resolved! Clarification

Hi, I would like if HR manager Ms. Michelle Shivak contact for a job. Just want to confirm here, is it exactly a scam? Thank you for any clarification!

Viv1 by Just Moved In
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  • 0 kudos

Telus home security help

I am renting a basement suite but there are cameras around the property that have a red light on them, the upstairs is currently empty so I don't know who is using them?Is there a way I can check who is using them or must i ask my landlord?

Evel by Just Moved In
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