Security
Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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D2D alarm system checks?

someone has been going door to door in my neighbourhood (H3Y) claiming to be a TELUS rep whoneeds to check out the home security system inside the home, even in homes that don't have TELUS systems. We all assume this is not legit and have reported th...

Home Security App

Why is it so slow to show me the video captured by the doorbell? It takes forever to get the video to play on my pixel 8. It doesn't matter if I am connected to 5G mobility network or wifi.If it was a critical nature the emergency would be far over b...

Gramps by Friendly Neighbour
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TELUS Graffiti Utility Boxes

Hello,I am wondering where I can report graffiti on utility boxes all over Vancouver, BC. I have trouble finding an email on the TELUS website to report the graffiti all around my neighborhood. Thanks.

Mi1 by Friendly Neighbour
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Resolved! Clarification

Hi, I would like if HR manager Ms. Michelle Shivak contact for a job. Just want to confirm here, is it exactly a scam? Thank you for any clarification!

Viv1 by Just Moved In
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Telus home security help

I am renting a basement suite but there are cameras around the property that have a red light on them, the upstairs is currently empty so I don't know who is using them?Is there a way I can check who is using them or must i ask my landlord?

Evel by Just Moved In
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Wifi motion sensors

Our house had a wired alar, system in it when we bought it. Telus used the wired door sensors through a "translator" but didn't (or couldn't?) do the same for the wired motion sensors so they installed wifi ones.I have 2 shops both with wifi motion s...

Old ADT alarm system/switch to fibreoptic

Switching internet (Bell) from old copper phone lines to fibre. Old ADT (now Telus) home alarm requires phone line. How do I go about getting this switched to be compatible? Also, will battery back up of alarm still work (I would have modem/router on...

Theledge by Just Moved In
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Smart lock connectivity

I live in an apartment building that has installed a security system involving smart locks activated by buzzer codes that ring tenant mobile phones. When someone buzzes my code, I do receive these calls, but the person waiting at the door does not he...

Resolved! Moving vivint security system inconsistent pricing

I called 2 weeks ago regarding moving my system to a new property and was quoted $0 disconnect fee and $50 to hook my current system up in the new place. Called Telus / Vivint today to book at these prices. Called twice because I got hung up on from ...

Unhappy2 by Just Moved In
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