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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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Old ADT alarm system/switch to fibreoptic

Switching internet (Bell) from old copper phone lines to fibre. Old ADT (now Telus) home alarm requires phone line. How do I go about getting this switched to be compatible? Also, will battery back up of alarm still work (I would have modem/router on...

Theledge by Just Moved In
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Smart lock connectivity

I live in an apartment building that has installed a security system involving smart locks activated by buzzer codes that ring tenant mobile phones. When someone buzzes my code, I do receive these calls, but the person waiting at the door does not he...

Moving vivint security system inconsistent pricing

I called 2 weeks ago regarding moving my system to a new property and was quoted $0 disconnect fee and $50 to hook my current system up in the new place. Called Telus / Vivint today to book at these prices. Called twice because I got hung up on from ...

Unhappy2 by Just Moved In
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Is it a scam?

I applied the Data Analyst position at Telus Canada through Indeed last weekend, and received the interview invitation two days ago. However, I highly suspect that it is a scam. The email ([email protected]) ask me to download the Gro...

Astra by Just Moved In
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  • 6 replies
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Telus taking over Vivint Canada

Hi I am a customer of Vivint Canada and have contacted Telus regarding my alarm system, and the switch over. My contract is up in July and I wanna make sure that I cancel it ahead of time so I’m not charged any fees or anything for the period beyond ...

Kwikset 910 Compatibility

My Kwikset 910 door locks that came with my old Vivint system are listed on the Qolsys IQP4009 IQ Panel as compatible but not on the telus list and even after factory reset I cannot add them. Why is the compatibility list different from Qolsys and Te...

Alarm.com thermostat sensors

I see alarm.com sells thermostat sensors that you can place around a house to measure temperature in different places. Eg. Thermostat measures the hallway and not our bedroom. The sensor fixes it.What are compatible ones to buy for Telus thermostat?

Qwerty12 by Just Moved In
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Home Security contract

we have TV, Internet and home security bundled with a 2-year contract. Now, we still have 16 months left. Unfortunately, we will be moving to a place where we cannot install the home security. Is there any way that I can cancel the home security only...

Ding1 by Just Moved In
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Home Security

Can home security work even without the internet? Is it possible for a 1 customer account that has a bundled TV, Internet and home security to have a separate address? for example, the internet setup is in Address1 while Home security is in Address 2...

Ding1 by Just Moved In
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  • 1 replies
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Call Centre cannot help with repair appointments

I am on the Gulf Islands and since Telus bought Price Alarms I can no longer speak with a person in the area. I have to call the generic call centre and wait on hold for over an hour. Once someone picks up it takes them another 30 minutes to look up ...