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Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...
Telus, I don't have 4 hours to sit on the phone while your employees do whatever it is they do. Come and fix my cameras and my internet. I'm paying $311+/month for a system that almost never works. If I have to phone and sit on your lines for hours I...
I recently installed a Telus ADC-VDB750 video doorbell. I know that I can view video from it on the Telus Smart Home app. Is it also possible to link it to my Google Nest Hub so that I can view the camera live video on that larger screen?
When renewing my internet/tv/security in December, the ‘team leader’ told me I could get a doorbell camera, $2 a month and they’d reduce my other plan by $3. Since then I have had 3 non-working cameras. The first 2 were sent back, to which I then rec...
I got a call from 1-844-368-7379 and they left a voicemail saying ““Hi it’s Lachlan with Telus this message is for Clifford just letting you know you do have a special offer here to please give us a call back at 1-844-368-7379 thank you.” Is this as ...
I have an ADT by TELUS home security account, and some of my security devices are not working properly. I spent most of my day on the phone, being transferred from one department to another a total of five times! The phone call durations were 30 minu...
My Telus SmartHome app stopped wanting to load the app and will not open anymore. I still have a connection and the location still recognizes my device when it is at home but the app will not load so I have no control over my system while I'm away fr...
I initially signed up for Telus security in 2020 when I moved into my new house. After the three-year term was up, I found that I didn’t use it and I tried to cancel it. I was not happy that the price had gone up so the Telus representative that I wa...
I called Telus today trying to cancel my home security plan. After waiting for 1hr hour and 10 minutes, I finally spoke to someone. She's trying to tell me that I'm not the account holder. I've been with Telus for over 20 years and and i've added my ...
My initial Telus 5 year contract included some battery replacement. Just renewed for another 5 years, for the same monthly cost, even though the equipment is now 5 years old and many sensor (23) batteries are coming to the end of their life. Sure eno...
I received this, is it from Telus, looks very strange?Bonjour, Votre dossier montre qu'il serait possible de faire une nouvelle mise à jour de votre système d'alarme. Si vous voulez en savoir plus, vous pouvez me contacter pour profiter de nos forfai...
