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Discuss or ask questions about TELUS Security devices, equipment, and solutions.
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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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Telus home security

I recently purchased a home with Telus smart security installed. The previous owners did not transfer the account to me and they did not give me the codes. There's no way to access the system as the old owners are not reachable. Can I get access to t...

Installation failed

I changed internet provider and the camera disconnected, I have a adc-v723, I tried everything, even a factory reset, the camera can connect to the new internet but it doesn't connect to the Telus app and the camera is now unusable, any idea on how t...

SohailY by Just Moved In
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Telus SmartHome Issues

I signed up for Telus SmartHome with our internet renewal as the agent told me she was able to provide a promo price on the internet and home phone plan, if we signed up for SmartHome, also at a promo price. Seemed pretty good at the time as the over...

How do I get my number removed from telemarketing

How do I get my number removed from your telemarketing department. I ALWAYS hang up on these calls. I have absolutely no way to verify that this is spam. I will never sign up for anything over the phone. If there is a service that I need I will call ...

Resolved! Downed wires on my property

There are telecommunications wires that are hanging loose onto my property, one falls into my hedge and one drops directly in front of my gate making it hard to pass. Telus has agreed to come to my house to deal with them twice but on both occasions ...

MKG by Neighbour
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Scammed by Telus! Free camera wasn't free at all..

2 months ago, I renewed my 2 year home internet plan with Telus. The representative I talked to on the phone offered a home security service with a discount because I have been with Telus for many years. I took on that offer as it seemed like a good ...

Telus took me to collections

So we updated our home security through telus with the door camera and garage camera, the door camera stopped working not even 5 days in, my wife called and complained nobody came to fix but we continued to pay our bill. Last month I got a call from ...

Double Billing Issue with Home Security System

I signed up for Telus Home Security a couple months ago. It was supposed to be around $40 a month. Then I got a bill for $552. Apparently because Telus subcontracts scammers to sell their security systems online two different companies claimed the co...

604Peter by Neighbour
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Smart Home plus app not working

Cannot login using smart home plus app on iphone 14 pro. Same login credentials work for My Telus and other Telus connected apps except Smart Home + app. Have been calling customer support for last 10 days but no one seems to have any clue and just k...

bing125 by Neighbour
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Possible poor customer service - Telus Security

Customer service that guides you to nowhere. I would be certainly up for joining a class action suit. I have been a Telus mobility customer for well over 10 years. I decided to cancel Telus mobility over 4 months ago over their poor customer service....

troymdoyle by Friendly Neighbour
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