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SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

A-B by Community Manager
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  • 1 kudos

Doorbell camera

This is long overdue, as I've had the doorbell camera for almost 2 years now (felt almost bullied into it when we last negotiated service rates). Anyway, the doorbell camera is very inconsistent in what it records. When we first got it we had multipl...

bwillway by Just Moved In
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Why would Telus send a insecure link

Why would Telus send a insecure link in a message, since as far as most people would expect Telus is suppose to secure their on-line presence. The quotes message is below. You with notice that the http:// is not https:// "Hi, it's TELUS. During a rou...

Home Security But No Wifi

Due to a death in the family, I am babysitting a vacant condo with a Telus Smart Home system for probably 2-4 months. Apparently, the system assumes it will have wifi to connect to Telus' monitoring. But we have shut off wifi since the home is vacant...

KenOhrn by Just Moved In
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Smart Home Security

Hi everyone,I am new to Canada, originally from Germany. I was about to install the Smart Home Security App to set up my camera, however, my phone is saying that the app does not exist in my country (Germany). My iPhone is from Germany. I can’t chang...

Lulu90 by Just Moved In
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This company is a scam

Do not trust this company with the word “free”. I was tricked into accepting this offer with a Koodo promo that was supposed to be “free”. I guess nothing in this world is free, silly me. Now I owe $160 for a Telus account that I didn’t even know I h...

Jennakb by Just Moved In
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Outdoor Camera not triggering at all events of activity.

I just had this system insalled this week, and already am disappointed. The camera only seems to be triggered by half of the activity events that occur - what's the point of a security camera if it doesn't pick up everything it's programmed to? How d...

2065AG by Just Moved In
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Is there a way to get support from a human without calling?

Also, boy do I have some complaints about the system. I came over from Vivint last year (because Telus acquired them.. yay.) and this system is a total down grade from what I had with Vivint. Just to list a few reasons why:1. Only recently they got s...

ETx13 by Just Moved In
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Door to Door Salesman Deciept

I see many post that are similar to the one i am about to write hear. How do these guys get away with it. In February a door to door Telus representative came to my door with an offer to install Telus Security as Telus was on a big promotion campaign...

Can’t arm and de-arm directly on panel

Hi,I need help I can no more de-arm my panel directly with my code I need to use the Telus MC appI call support about it and the only thing they do is reset it?

fs5qc by Just Moved In
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telus ap wont load

I have my tech appointment for install early tomorrow morning. Telus office customer service is closed for the weekend and my telus ap that I downloaded ready for install appointment says that it "cannot load my information". Can the tech help with t...