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Recent ActivityMost RecentNewest TopicsSolutionsPlease help with completing setting up my account with My Telus app. I purchased a phone plan today, downloaded My Telus app and trying to complete the setup but have problem with the last step "2-factor authentication". I press the Set up button, then on next screen ...Home phone Voicemail not working We have had Telus Voicemail for years on our landline. There were some service interruptions last week when we had no phone service. The phone is working fine now but our Voicemail no longer takes th...Can't Fast Forward Recorded Program I recorded The Great Canadian Baking Show series from the CBC Calgary channel (204), but I can’t fast-forward through any of the episodes. A previous thread on this forum from two years ago mentione...Made my first payment to the wrong account which is now deactivated As the title says I recently started and account for my wife and made the first payment fairly quickly when I got the bill. I signed into My Telus account and saw the bill was still outstanding, it t...Cannot Access Gateway Modem I am having issues trying to connect to the Gateway Modem. From what I understand the IP address is http://192.168.1.254. Username = admin I have no idea what the password is. Suggestions from th...SolvedDelete Resume from Your Apps Resume from your apps Could you please provide a simple solution to delete “Resume from your Apps”. I can delete from watch list in the app but it still shows up on the Telus box. To delete progr...SolvedUnresolved Billing Error and Repeated Collections Notice for Account I am writing to report an ongoing billing dispute that has already caused significant harm to my credit score. In January 2025, Telus incorrectly sent my account to collections for an erroneous charg...Arm House from Door Pad How can I set my alarm to arming away when I lock the door from just the PAD? We've had Vivint previously and we had that option and with the Telus system it arms away even with locking the door from...13 months waiting for a cheque After opening a case with CCTS last year, Telus agreed to pay me $160 for misrepresenting their fibre product and damaging my home. I still have not received a cheque, 13 months later. I’ve called ...How do I cancel my order for the new Telus Tv box? I hear the upgrade is terrible so I would like to keep my old bulky box, I put the order in for an upgrade today and the box is supposed to be shipped on Friday, but I would like to cancel this order...
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