13 months waiting for a cheque

After opening a case with CCTS last year, Telus agreed to pay me $160 for misrepresenting their fibre product and damaging my home.

I still have not received a cheque, 13 months later.

I’ve called CCTS again and again, and Telus agrees to send the cheque again and again. But they never do.

Should I be looking at small claims? I thought a CCTS agreement would resolve this, but Telus has no interest in following through on their word.

I don’t know who else to contact at this point.

I sent the CCTS another email. It’s been so long, the original case manager’s email doesn’t work anymore. I also emailed the Telus “Solutions” email that they contacted me from after opening the original case. At this point, the money doesn’t even cover the dozens of hours sunk into this mess.