Pik TV™
Discuss and ask questions about TELUS Pik TV.
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Pik TV Update Issues

Having similar issues with error codes, menu freezing after latest update, apps needs closing/reopening constantly. Am also now missing a channel from the guide, channel is missing whether on subscribed or all channels.

Ability to Manage Subscription Broken

When I attempt to manage my Pik TV subscription, the browser based interface gives me a QR code which opens the Telus app on my phone. However, the Telus App is broken. This has been going on for 4+ months. I have tried to make several call to Telus ...


Resolved! Set up restricted profile on 'new' Pik TV digital box?

Hi all,Is it possible to set up a Restricted profile on the new Pik TV box like I'd already set up on the old one?If not, how am I supposed to curate apps or content for my kids? I am really hoping I can block a bunch of apps, e.g. YouTube.Also, I do...

insyzygy by Friendly Neighbour
  • 10 replies
  • 0 kudos

Cant get pik tv set up

Hi. We just switched back to telus internet and got pik tv with it. Didn't realize how complicated it was when i chose it. Didn't realize we wouldn't have a way to get it on our tv. Kinda thought it was going to be atleast similar to having cable. An...

MandyMac by Organizer
  • 3 replies
  • 0 kudos

Cant add or change or manage PIK TV channels

When I use MyTelus.com to add or change my channel lineup it errors and randomly deletes channels when adding others, it is unusable and the tech dept has the same issue......they have been working on this for 2 days since I brought it to their atten...

Pik update

I came here to look for suggestions on how to sort out my pik issues. I see that I am not alone with the many challenges this recent update has brought. I no longer have access to my crave app among other things. Fair to say the update was less than ...

TLM65 by Just Moved In
  • 1 replies
  • 0 kudos

PikTV AppleTV app completely unusable

This update is a disaster and Telus needs to give us all compensation. We should not be paying for this broken service. Guide crashes constantlyFrame drops and audio sync issues constantlyEmpty guide and inability to move through the guideConstantly ...

Fuzzz by Helpful Neighbour
  • 1 replies
  • 1 kudos

When can we expect a fix?

What's it been, about 3 weeks now since the update?This ap is a complete failure.Constantly have to restart because of expired tokens, HDCP errors, which was not an issue pre update, and other errors.When can we expect a fix?At the very least they co...

Qix by Organizer
  • 0 replies
  • 0 kudos

Resolved! Updated Pik box needs constant rebooting

I hope this Pik update gets better.All too often it loses the wifi signal, drops out of a program and up pops the message "Sorry an error occurred. Please try again." (This, despite the device telling me my wifi signal is "excellent")Sometimes it rec...

dfrancey by Helpful Neighbour
  • 8 replies
  • 1 kudos