Pik TV™
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Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 773 Views
  • 0 replies
  • 6 kudos

Resolved! Pik media box replacement

I recently received notice that Telus is replacing its Pik media box with an upgraded model. However, I have two boxes. Does this mean I have to purchase a second box to replace the box I bought a couple of years ago?

dfrancey by Helpful Neighbour
  • 875 Views
  • 3 replies
  • 0 kudos

Resolved! Error message in Telus app

I’m getting the following error message in Telus app “your account has reached the limit of active streams” it tells me to stop playback on one of my devices, the only issue is that I don’t have any other devices, nor does anyone else have access to ...

M212 by Just Moved In
  • 1608 Views
  • 1 replies
  • 0 kudos

Resolved! Pik TV Freezing | Error Code 4-44-500009

I'm using Pik TV with Microsoft Edge on Windows 10. It worked until recently, but in the last few days, the stream has started to freeze after 2-3 minutes without fail. Sometimes I get error code 4-44-50009. I've tried other browsers this morning. Fi...

Omineca by Just Moved In
  • 462 Views
  • 1 replies
  • 1 kudos

Resolved! what is code 4-44-50019

I can't get into PIK TV the code in the subject line comes up - what does that mean and why can;t I get in. My browser is edge and I won't download chrome.

scoe by Just Moved In
  • 532 Views
  • 1 replies
  • 1 kudos

Resolved! Pik TV Media Box to be replaced with new TELUS TV Digital Box ?

https://www.telus.com/en/ab/support/article/pik-tv-is-getting-an-upgrade-rsvp?intcmp=tcom_home_ban_ffh_Pik_Promo_us_BTL_PikTVUpgradeXP_Feb22 In information in the above link states that:1. The existing Pik TV Media Box will be replaced with a brand n...

Lans by Just Moved In
  • 4474 Views
  • 8 replies
  • 0 kudos

Resolved! Pik TV "No Internet Connection"

I have Pik loaded on an android TV box (NVIDIA Shield) and it also pops up "No Internet" when I launch the app, there's no way to continue past that point. I also have the Pik App on my phone and I get an error message pop up that says "No Internet C...

green1 by Just Moved In
  • 750 Views
  • 2 replies
  • 0 kudos

Resolved! No longer able to stream American Dad, Bob's Burgers and Family Guy

I don't know if something has changed, or if it's me, but I'm no longer able to stream American Dad, Bob's Burgers and Family Guy. I used to be able to get to them through Pik TV, and I can see episodes, but they're unviewable. I get the hamburger me...

Resolved! Missing Episode on PIKTV

I use PIKTV on my computer. Married at First Sight Season 14 Episode 1 is missing even thought they continue to add episodes each week. Also the list of episodes on PIKTV for all Shows is incredibly disorganized, not linear like Crave. Can we get thi...

Resolved! How to enter text when no keyboard show up?

I have a Pik tv box from Telus. I recently moved and trying to setup on my new wifi and it asks for the password but no keyboard comes up and there is no way to actually enter the internet password. Has this happened to anyone else? Suggestions? Than...