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Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by • Community Manager
  • 578 Views
  • 0 replies
  • 6 kudos

Resolved! Unable to login to Apple TV app after update

My app must have updated today and now I am unable to login with my proper credentials. I have uninstalled, reinstalled, etc and continue to have this issue. Does anyone have a fix?

krooney by • Friendly Neighbour
  • 692 Views
  • 3 replies
  • 0 kudos

Resolved! Pik TV app not working on Android phone

Since Sunday I have not been able to access any channels on my Samsung phone and it keeps giving me an error message saying that I do not have a subscription. After contacting customer support I was told that it had to do with an update on the app an...

ldare by • Just Moved In
  • 539 Views
  • 1 replies
  • 0 kudos

Resolved! Can't login in on the browser version of Pik TV

The Browser version will not let me login in. Sometimes it leads me to the log in page, but after typing in all the info and click login in, it leads me right back to homepage. Tried using both Safari and Chrome, and it is not working on either brows...

Resolved! Pik TV App Upgrade

I installed the pik tv app upgrade on my Apple TV and iPad on Thursday and have been unable to log in. I am getting “Log in failed. Sorry an error has occurred. Please try again later.” I’ve been on a call with Telus for 40 minutes tonight so far try...

kls0422 by • Organizer
  • 1367 Views
  • 11 replies
  • 0 kudos

Resolved! Updated TELUS app on android TV

I have Sony TV and I have just updated the Pik TV app and I wish I didn’t. After more than a year with NO updates at all, that is all what could come up with TELUS? Very disappointed. This new app is full of bugs. The worse one is I cannot watch on d...

Mudher by • Neighbour
  • 877 Views
  • 5 replies
  • 1 kudos

Resolved! Episodes of Our Flag Means Death missing from Crave

Hi, I’ve just gone to watch episode 9 of Our Flag Means Death on Crave through my pik (on my Apple TV) and episodes 4-9 are suddenly missing. Can you fix this?I’ve definitely noticed this sort of thing happening before—why is there an issue accessing...

Et1234 by • Neighbour
  • 774 Views
  • 7 replies
  • 0 kudos

Resolved! Review of New Telus Digital TV box for Pik TV

My new Pik TV box (i.e. TELUS Digital TV box) arrived on April 26th as promised in a prior email from TELUS.Installation / Setup / HardwareThe installation & setup of the box was simple and straight forward. The new box is physically smaller & lighte...

Lans by • Just Moved In
  • 1499 Views
  • 1 replies
  • 1 kudos

Resolved! Upgraded Pik TV?

I received an email telling me to upgrade my Pik TV apps and browser to get an updated experience as of April 20. On Apple, Android and in the browser, it all seems pretty much identical. Did anything actually change?

J980432 by • Organizer
  • 1450 Views
  • 12 replies
  • 0 kudos
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