TELUS TV+ recording issues

[Albyman]

I’m frustrated that my recordings are ending 2-3 minutes early snd I cannot extend the length! What will happen if a sporting event gois into overtime? Am I going to miss the end of the game? What about playoffs that don’t have a defined end time? Will fans miss the outcome? 

I also can’t seem to figure out how to stop a recording as there is not stop button on the remote? I just hit “home” but it continues playing in the background

[TELUS_Support]

Hey @Albyman we can take a look at this issue if you could please send us a private message

[Albyman]

Hi there. I’d love your help on this. What do you need from me? 

[TELUS_Support]

Send us a private message and we can gather your info to investigate!

[Rocky3]

@TELUS_Support 

Of course a PM to share private information, but these problems and any solution should be shared. It is never just one person having this issue, a quick search finds many one off posts taken to PM and lost in the shuffle.

@Albyman 

check and time the start of your recording to see if it longer than 3 minutes, as in out of sync time wise with real tme and broadcast time.

Most of my recordings need to fast forward 3 minutes to the start of the show but the end is seldom past the actual end of show, occasionally lost ending. This is normal here.

[Albyman]

I definitely have to fast forward a good 3 minutes to get to the start of any recorded shows.