November - last edited a month ago
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll do our best to keep this thread up to date with each new release to celebrate our wins together.
Please note this is not an exhaustive list; minor customer-facing fixes and non-customer-facing backend work are not included.
Q3 2024:
Q2 2024:
Q1 2024:
Q4 2023:
Q3 2023
Q2 2023
Regards,
Your Friendly Neighbourhood TV Product Development Team.
September
Watching Sunday NFL football on TSN, Fox Sports and CBS.
Having been very critical, and deservedly so, of Telus' inadequate form and function design of the Android TV+ Digital platform; it's only fair to point out the high quality of the audio/video playback vs the Legacy PVR boxes. The sound and visual elements are, by far, superior.
September
I am not to sure where to put this, but I am noticing on the new platform tsn 4k channel has the odd random quick stutter, I noticed this watching football last year and seems to be occurring this year again on the tsn 4k channel watching football. Maybe every minute there is a slight stutter. Its very distracting and should be fixed whatever it causing it. It occured on my telus optik android box and my nvidia shield telus app. Nvidia shield runs android 11. It is a slight microstutter which is especially bad for live sports with lots of movement.
a month ago - last edited a month ago
Just noticed on Monday that our TelusTV-21T app version for Q2 has updated from 1.24.6_900 to 1.24.8_200. Could have occurred earlier as I've been out of town for over a week.
I don't see an update posted here describing changes.
Is this simply a fix release or does it have any functionality/behaviour changes?
a month ago
There was an update end of July that removed some repaired items, such as My Favorites being default in the guide
a month ago
a month ago
Odd, I checked 2-3 weeks ago and it was still at 1.24.6_900.
Wonder why it took over a month to update for me, compared to you.
[That's a rhetorical "wonder", as I'm sure there won't be any reason other than "just because"]
a month ago
Hello Optik-Kate,
Longtime no post.
Anything new on the horizon? Was looking forward to a Q3 2024 update, especially re: long overdue fixes with ongoing My Favorites and Recording issues.
a month ago
@Rocky3 @Grimmt @MrSL @DaveYYC
Hello @Optik-Kate
Thanks for the update.
Unfortunately, appears, nothing new to address long-standing, ongoing fundamental issues, to reiterate a few:
Bulk Delete for Recordings:
The Delete Series function (guessing that's the update) is all or nothing. Doesn't allow for batching some episodes, in a series, for deleting.
Being relatively new to the Neighbourhood (2 months in on new 2yr plan) not sure how much has been updated.
Getting the sense more established Neighbours may have "thrown in the towel" and just biding their time. Again... unfortunate!
a month ago
4 weeks ago
I can’t think of a single update that didn’t somehow make them more money. Lots of added channels that you have to subscribe to but no LONG desired features.
a month ago
Turned on the TV and My Subscribed was default
SHAME on you. I want My Favorites to be the default. Having fixed this in February and lost in July this is disgraceful.
a month ago
Indeed!
As the old adage goes "fool me once shame on me, fool me twice shame on you".
Seen enough. I'm not staying around for 2 (more) years of this aggravation.
Done.
a month ago - last edited a month ago
Today I received my replacement tuner box, had a hardware issue, took forever to start after power outage. I wrote down specs of the old 21T and checked the new 21T
Appr version old 21T 1.24.8.200, new 21T 1.24.9.100. Timestamp 2024-08-28
Config old 21T 1724850600, new 21T 1725606457. Timestamp 2024-09-06
Obviously the new box searched and found an update that the old box did not see. Today is 2024-10-04
My hunch was correct, a lot of our problems is the 21T tuner. I wondered about tech support saying unable to duplicate a few times. Time will tell if this one will last longer than 13 months.
a month ago
Good to know if My Favorites is the default and Scheduled Programs quit disappearing! Hopefully this can still be addressed without everyone requiring a new tuner box?
a month ago
I'm gonna do some reconnaissance on Rogers/Shaw. If I like what I find I'll be bidding adieu.
Just thought I'd jump in on your box replacement theory wrt My Favorites defaulting.
Not sure if I'm misinterpreting your hunch on the 21T tuner. Maybe a faulty box here and there. I have (3), all of which the tuner (firmware) seems to be working fine. It's the programming software functionality and remote interface that sucks!
Having only been on this platform since August, I've had all updates...App, Configs and Time Stamps and currently at 1.24.9.100, etc.
That said, My Favorites (when selected and 🩵 'ed) has always held as default, but only "inside" the guide, what I've called a "work around". Outside the guide, when channelling up+/down- during regular viewing, it still scrolls thru all subscribed channels. Essentialy defaults back to All Subscribed "outside" the guide.
Is that still your experience with the tuner and remote functions?