TELUS TV Feature Updates - Ongoing

[Optik-Kate]

Dear Neighbours, 

We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll do our best to keep this thread up to date with each new release to celebrate our wins together.

Please note this is not an exhaustive list; minor customer-facing fixes and non-customer-facing backend work are not included. 

Q3 2024:

• Bulk Delete for Recordings: You can now delete multiple recorded episodes simultaneously, making managing your recordings easier.
• Episode List Access: When playing a recorded episode, you can see a list of all other episodes from the same series directly in the player.
• Binge-Watching Made Easy: Enjoy seamless binge-watching of recorded episodes, as they now play sequentially without any interruptions.
• Order Cloud PVR Directly: You can now order Cloud PVR service directly from your set-top box for added convenience.
• Start from the Beginning: Easily start recordings and VOD (Video on Demand) content from the beginning, even if you joined late!

Q2 2024:

• Recording improvements: 
• Eliminated the skipping of the first episode when scheduling recording series
• Reduction of removed recordings due to metadata inconsistencies
• Series schedule will remain in the recording manager after a season ends
• Launch of Free Ad-Supported Streaming Channels so you can watch them anytime, anywhere, without a subscription
• Apple TV interface redesign for better navigation
• Custom date/time picker on Android mobile guide
• Remove content from the resume lane by press & hold (long press) on items in the lane

Q1 2024:

• Recording improvements: Series recording on news-related programs
• Guide filter selection such as “my favourite channel” remains after turning the TV off and on
• Search results are now expanded to include third-party streaming apps availability in the program detail page
• Optimized search functionality via content type and cast member names
• Default focus on home - requiring only one click of the “back” button to return to the last watched stream
• User experience and design improvement on Apple TV and iOS

Q4 2023:

• Additional 4K channels on the TELUS TV Digital Box and Android TV devices 
• New and Live tags in the TV Guide
• Increased Cloud Recording duration to 90 days
• Pay Per View events are now available for purchase
• Recording improvements 
• Unviewable recordings can now be deleted
• The recordings manager now shows the newest recordings first
• Bug fixes related to recordings going missing
• Bug fixes for sports recording auto-extension 
• Surround Sound is now available
• Dismissing the “next episode” prompt is now working correctly

Q3 2023

• Chromecast - cast from TELUS TV+ mobile app to Chromecast-enabled receivers
• Game Zone - a dedicated zone on the Telus TV Digital Box with over 180 free and simple-to-play games using your mobile device as the controller 
• Resume from your Apps row on the home screen to resume shows from Disney+, Apple TV+, Prime Video and more

Q2 2023 

• Playback Performance Toggle - A new option in the Settings menu aimed at improving video playback on older Android devices (mobile/tablet).
• Pause Live TV for up to 15 minutes on the TELUS TV Digital Box and TELUS TV+ app
• Restart a show from the beginning that aired up to 30 hours in the past

• Profile improvements
• Recordings only show in individual profiles
• ‘Recommended for you’ personalized by profile
• ‘Favourite channels’ and ‘Favourite movies & series’ by profile
• Live Sports recordings are automatically extended; 90 minutes for tennis & 60 minutes for all other sports

Regards,

Your Friendly Neighbourhood TV Product Development Team.

[broadcastguy]

PQ wasn’t the best with the Arris STBs, but it’s completely unacceptable on the new platform. TELUS, and seemingly many of the users in the forum, aren’t the least bit concerned about picture quality.

[MrSL]

Personally I have posted so many criticisms since I moved to TELUS 14 months ago but I rarely post these days, cause what is the point. Nothing changes. If you really want to prove 'your' displeasure then vote with your wallet. Don't renew that contract! Maybe TELUS will start listening then...

[broadcastguy]

Exactly. I cancelled the TV portion of my TELUS services. I love my fibre internet, so there’s no way I’ll cancel that. I bought an antenna and watch local channels only. For streaming, I subscribe to the usual suspects. That’s all I need. Broadcast TV is slowly on the way out, and clearly TELUS know that—I feel this platform is the bridge between offering live TV service and one day not offering live TV service. 

[MrSL]

Hi @broadcastguy yep, that is my plan too when my contract expires 😉

[Flash54321]

This is where I’m at as well.  So many phone calls that just fall on deaf ears.  They’ve got our money and apparently that’s enough for them. 

[Optikal_Speak]

100% in agreement!

TV is not in TELUScope!

They've pivoted to Streaming and OnDemand playing catch-up to rivals like Amazon, Roku, Nvidia, etc.

The Telus Decision-Making Team calculating that the Loyal Customer Base is easy come easy go...so what if we lose a few "cable guys" here and there. 

[Optikal_Speak]

Yes!

And, as a minimum, in the interim Telus should credit everyone the TV  (#Themepack) portion of their bill. The Premiums, Crave add-ons,  etc seem to functionality adequately. 

Shouldn't have to pay for the non-functional experiment portion.

[Rocky3]

@MrSL what do you mean? There was changes. I finally got my My Favorites as default in February and then they changed it backed to Subscribed. That is 2 changes. Been 3 weeks now and they have not been able to recreate what was once fixed. Sad.

[MrSL]

Hi @Rocky3 😆 yep, just about sums up the progress!

[Optikal_Speak]

I installed (3) TelusTV-21T boxes on Aug 07, 2024. Many hrs (too many) consumed with tech support these past few weeks. Have done modem resets, tv box resets on all and still not able to get My Favorites to work. I can create My Favorites no issues in doing so. When I channel up it scrolls through All Subscribed. 

Additional wrinkle when you power off or box goes to sleep and you reactivate, it reverts back to My Subscribed Channels, although the hearts 💟 remain on all the selected favorites. 

"Heart it and watch it" is more like "headache and switch it" to another provider 🥴

Hopefully Sept 20th resuscitates the 💟

[Optikal_Speak]

Hi, 

Not sure if I'm using this forum properly. Just looking for help and guidance with, (recently installed) Telus TV+ issues, mainly related to getting My Favorites function to work as designed. 

Based on my extensive call history to Telus Tech Support over the past 3 weeks,  yesterdays's tech support individual agreed that all troubleshooting tactics have been attempted. Next steps was to "run it up the chain of command" and call me back one way or another regarding future update(s) ETA. He could not confirm, nor was he aware  of a  Sept 20, 2024 update. Patiently waiting on that callback.

Otherwise still familiarizing myself with the new platform. First impressions - form and function needs work, especially on the function side of the equation. 

[Rocky3]

---

@Optikal_Speak wrote:

Hi, 

Not sure if I'm using this forum properly. Just looking for help and guidance with, (recently installed) Telus TV+ issues, mainly related to getting  to work as designed. 

Based on my extensive call history to Telus Tech Support over the past 3 weeks,  yesterdays's tech support individual agreed that all troubleshooting tactics have been attempted. Next steps was to "run it up the chain of command" and call me back one way or another regarding future update(s) ETA. He could not confirm, nor was he aware  of a  Sept 20, 2024 update. Patiently waiting on that callback.

Otherwise still familiarizing myself with the new platform. First impressions - form and function needs work, especially on the function side of the equation. 

---

What date did you mean July maybe? My Favorites function was working until that update.

[Optikal_Speak]

Definitely referring to a Sept 20th update from what I can gather. I'm an August baby😉 Just got installed on Aug 8th. 

Googled to see how prevalent issues might be and happened on the Telus Neighborhood Forum a few days ago.

[FastFreddieJ]

I can't seem to find where I can set up and switch user Profiles for TV+ and/or the Digital Box. 

I have the Digital Box, iOS devices, and a Hisense Google TV that has the TV+ app loaded, and I can't seem to see where to set up and switch user Profiles. HELP!

[Optikal_Speak]

On Telus TV+ Home Screen scroll to and select Settings at top far right. Choose Switch and Edit Profiles and it will show you as Main with Add + option. 

 

[Grimmt]

I've noticed the messages being posted in this thread are beginning to get way off topic.

Hope I'm not over-reaching (as I'm not a Telus representative, in any way, shape or form),
and I want to be as diplomatic as possible, but ... 🙂
This thread is primarily for Telus release updates and customer questions and suggestions regarding current and upcoming releases.

If you have an issue or question about a feature, function or Telus Optik service, please create a separate question/thread using the "Ask a question" button.

Maybe Telus can add this to the original post.

[broadcastguy]

Perhaps if they provided timely updates to customers this thread would stay on topic.

[Grimmt]

That was quick - and definitely a fair and accurate comment 😎

[broadcastguy]

It wasn’t meant to be rude, apologies, but it’s been frustrating to say the least. The product is severely flawed and these incremental updates are not solving key issues. 

[Optikal_Speak]

Fair enough. Point taken. 

A Newbie just looking for answers and help through this Telus quagmire. 

I'll pay attention to the Subject Titles in future. 

[Optikal_Speak]

Last comment/suggestion: 

Perhaps a Topic-Subject line titled WHY!!!  would appropriately capture the frustrations of this Telus digital, landscape quagmire. 

To keep a friendly Neighborhood tone I'll refrain from the use of the, more expressive - are you kidding me, W-acronym 😉