Yes, you are absolutely correct. The TELUS Optik TV PVR or Wireless HD Box will go into sleep/low power mode after 4 hours. Unfortunately there is no setting you, the consumer can change to increase the limit.
Solution: You can contact TELUS Home Service Technical Support to increase the time limit. As far as I am aware, this can be increased to a 24 hour time limit.
Options to contact TELUS support
- Live Chat - Go to www.Telus.com/support then click the purple square on the bottom right of your screen to initiate a live chat.
Avoid unnecessary transfers and waiting: Select TV Technical Support option.
- Phone - Go to www.Telus.com/support/contact-us then click phone, and call the number for TELUS Home Services in AB & BC
Avoid unnecessary transfers and waiting: When the automated system asks for the reason for your call, say or select TV Technical Support
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Hope that helps!
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