Yes, you are absolutely correct. The TELUS Optik TV PVR or Wireless HD Box will go into sleep/low power mode after 4 hours. Unfortunately there is no setting you, the consumer can change to increase the limit.
Solution: You can contact TELUS Home Service Technical Support to increase the time limit. As far as I am aware, this can be increased to a 24 hour time limit.
Options to contact TELUS support
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Hope that helps!
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I called Telus this morning and asked for to have my auto shutoff extended to 24 hours, the customer service guy asked me why...not sure why my TV habits are of any concern to Telus, as long as I'm not doing anything illegal, not even sure what I could be doing illegally with my TV. He did nothing. Now I've been on the phone for 27minutes and 41 seconds (and counting) waiting to speak to a human again at Telus, so frustrating. Not sure why I signed up with them again, laziness on my part I guess.
Don't see that this is a different problem. It is the same question previously asked and answered. I had the same problem as I stream Stingray for lengthy periods as well. The timeout options are 4 hours (default), 24 hours and completely disable. I had mine set for 24 hours since I'd like it to shut off, in the event that I neglected to do so and was away for an extended period. This is not a user setting. You need to call Telus and have them change it for you. I'm guessing yours must be on the 4 hour default.