Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
Closed Captioning not working when playing back recordings
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
May
When I watch a recorded show the closed captioning never works. It is turned on. When I watch the same recording on my mobile app on the phone or using the website on a laptop, the closed captioning works for recorded shows. Any ideas?
30 REPLIES 30
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
May
Hi @piqpst, I checked several recordings on my TV and the closed caption is coming up. Are you noticing it missing on all recordings or certain specific ones?
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
May
Hello. New episodes of the Simpsons, Family Guy, Young Sheldon, and The Conners are some recent ones.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a month ago
Hello, where are you on resolving this issue please?
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
July
We just signed up to Telus TV and have recently noticed the same issues. CC on recorded programs doesnt work when viewing from the TV, but works fine when using the App on my iPhone. CC on the same program when viewing live on the TV works fine. Any ideas?
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
July
Our team is aware of this issue and actively investigating. We'll advise everyone of updates as we get them!
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
August
Just a note to add from another customer here, to say I'm having the same problem. Last night with the Bachelorette, I could access the closed captions on the live broadcast but not on the recording. And also a few days ago with House of the Dragon on HBO. Thanks for any help or suggestions!
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
August
Thank you for bringing this to our attention. We know the issue with closed captions not appearing on recorded broadcasts and are working to resolve it. We apologize for any inconvenience this has caused.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
August
I am having this problem too. So frustrating because when I start playing a recording the CC is playing ok but stops right in the middle of a program. I am very hard of hearing so I cannot finish watching the recording.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
August
We understand how important this feature is, we're currently investigating this issue to understand what's causing it and to ensure it gets resolved. We appreciate your patience and will keep you updated as we fix this.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
August
CC still does not work. Specifically with the Bachelorette half the CC is missing. If you were to watch without sound you would miss half the show. No idea why this has happened.
notice the same thing on “The First 48”.
how long is a fix going to take.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
August
While we can't give a definitive timeframe to the CC fix, our team is definitely aware of it and working on resolving the issue as quickly as possible. Appreciate your patience!
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
August
This still does not work. In addition, closed captioning does not track accurately at all. Half the words are missing. When will this be resolved? We are a month past the expected firmware update and this TV system has so many issues.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
September
I am having the same frustrating issue with RuPaul’s Global All stars and Amazing Race Canada. It’s truly disappointing and I hope the issue is fixed quickly.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
September
I have the very same problem. I am arguing with Telus about it now!! It is so very very frustrating. Sometimes the recorded program will begin with closed captioning, but by the end it has disappeared. Yes, the closed captioning is on my phone, but not the TV.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
September
I have the very same problem and I'm arguing with Telus now. They say it's nothing to do with them. When I watch a show live the closed captioning is fine, but when I record it, it is not there. However, the same show recorded on my iphone has the closed captioning. Sometimes a recorded show will start with closed captioning, but by the end it has disappeared. So very frustrating.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
September
I have the very same problem. I am arguing with Telus now!! They say it has nothing to do with them. When I watch a show live the closed captioning is fine, but when I record it, it is not there. Sometimes at the beginning of a recorded show the captioning is there, but by the end it has disappeared again. So frustrating when you tape a show prepare to watch it later only to discover no closed captioning, so can't enjoy it.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
September
CC last night. Seems more shows are multi language so I turned on CC. I understand English BTW. So the foreign language did not CC to english. BUT, bless your heart Telus, whenever they spoke English, the CC worked well typing out in English exactly what I heard them say in English.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
September
Yup on live tv it’s great but not when I record a show. Sometimes it does and other times it doesn’t. Kinda hit and miss.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
September
Have you had this problem fixed? I'm trying to get it fixed through Telus and having absolutely no luck. Very very frustrating, may have to go back to Shaw/Rogers. Very annoyed. Keep saying it's the broadcaster, but sometimes the closed captioning is there and others not, but always on my iphone and always on live TV
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
September
No and I do not expect something this complicated to be fixed when they cannot fix what was broken after it was fixed when the July update came out.
